"She found the correct items and assisted with checkout and payment, making note of desired delivery dates. "

"I had been looking everywhere for these particular dining room chairs. When I found them in stock at Emma Mason/ Dinning Room outlet I was thrilled. I expected them to take around two months before I received them but it actually took 8 months before they were finally delivered. I had begun to think I had been scammed. I cannot count how many times the date was extended out. The customer service rep was alway very friendly but eventually that was big enough to curb my frustration. They had thousands of my dollars for months and it felt like I would never receive my chairs. Even once they finally arrived to their warehouse the were week estimations for them to arrive at the delivery company and then the local delivery company were off by weeks. They said 2-4 weeks for each stop and that time was at least doubled for both. My chairs arrived last weekend after being ordered in February. They are in great condition and I absolutely love them but I will only order from this company as a last resort. "

"I called today to get pricing on a leather sofa set. Jack Jones, Furniture Specialist, was extremely helpful and patient. He took the time to explain about the product and delivery. I could not be happier! "

"I was having trouble placing my order and Sydney jumped right in to help me with my discount code and payment. I'm excited to receive my order! Thank you Sydney.
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"Greg was extremely knowledgeable and helpful and processed the order quickly"

"Greg was wonderful in helping me place my order! Ordering furniture online was a new experience for me but he talked me through all of it! Can’t wait to receive my new furniture "

"Gregg was very prompt in responding, and very helpful in placing order."

"This was my first order from Emma Mason, so I didn’t know what to expect from a delivery from an out of state furniture store. I received regular updates about the expected delivery date from Jay who was so awesome to work with. I have another order that is in route and will be scheduled for delivery soon and I feel confident that it will be another smooth process for me. I would buy again from Emma Mason!"

"Working with Greg was great experience. He was patient and addressed my questions. Placed order via phone. Greg stayed on the call while attempting to receive order confirmation. When confirmation did not come through (refreshing email repeatedly), Greg forwarded copy he received to me as to ensure I had before hanging up. Appreciated his assistance and was one who delivered excellent customer service! "

"I can't say enough good things about my experience. From the price to the delivery, they were great. I love my new furniture. Just perfect. I would definitely recommend buying from them. Thank you so much."

"Jack called right away after order didn't go through. He was kind and patient and helped me get the order processed. Thanks again Jack and I'll definitely be purchasing here again."

"Rep was very helpful. Looking forward to receiving our new furniture "

"I placed an order for dining set with Greg. He was great. No high pressure."

"Smooth process all around and the manager Jay P delivered outstanding customer service! He's top notch! Always available, very kind, and he truly went above and beyond every step of the way. I felt valued as a customer. "

"Sean was super responsive and called promptly for all communications"