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Product & services pricing
4.19/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.20/5
Customer service:
4.50/5
Return/Replacement policy:
4.31/5

5/5

2022-11-18

Amazing customer service

"Sean was amazing at getting back to me and answering all my questions. He made my experience super easy. I will be contacting him for my next purchase :) "


5/5

2022-11-18

Amazing customer service

"Sean was extremely helpful and made the buying experience pleasant.

Thank you
Lisa
"

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5/5

2022-11-16

So far, only made a purchase. I have not received my furniture yet.

"So far, I've only made a purchase. The sales rep, Cindy, was very helpful and fast. I have not received my furniture yet. This is my first time using Emma Mason, so we'll see how it goes."

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5/5

2022-11-16

Great customer service

"Great customer service, Cindy was my online chat sales and she help me with quick response and all my questions was answered clearly. And make me feel comfortable checking out my carts. I will shop with them again. I hope my delivery will be as smooth as now. "

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5/5

2022-11-16

Great Customer Assistance

"Emma Mason’s representative Sean Solomon was very helpful in seeking out the availability of the item I was wanting. Prompt, helpful & informative responses!"

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5/5

2022-11-15

Great service

"Greg was fantastic with his expertise and answered all our questions patiently.
Provided prompt response whenever we reached out to him.
"

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5/5

2022-11-13

Amazing customer service. Complete convince in dealing with company.

"Will be back. Answered all my questions in detail. No issues whatsoever,"

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5/5

2022-11-13

Ordering went very smoothly

"Greg was very knowledgeable and helpful in answering my questions and getting the ordering done right! Now, if the furniture comes in the estimated time and without defects or damage, I’ll be extremely happy!"

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4/5

2022-11-13

San Mateo Intercon King Bed

"Sean was a pleasure to work with. When incorrect information was presented on the website, Sean was able to contact the manufacturer and confirm the accurate dimensions of the Gray King Bed."

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5/5

2022-11-11

Seamless process

"Needed to add additional item to existing order. Greg was able to add it on without additional shipping charges. Took no time at all to get it taken care of."

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5/5

2022-11-11

Great Customer Service

"Greg was professional as well as patience with me throughout my ordering process. He explained and discussed the entire process!
Thank you Again
"

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5/5

2022-11-09

Great Service!

"Sean did a great job finding the bed I wanted and then followed back up with me and helped me order it. It was a difficult bed to find and I’m very appreciative of his effort and energy."


5/5

2022-11-08

Excellent customer service

"Sydney helped me to locate a table we thought was out of stock and also let me know how long it would take for delivery. Sydney took the extra time to help me with my order. "

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5/5

2022-11-08

Sydney was terrific!!

"Sydney was absolutely terrific in every way. She was a wealth of information regarding the products, pricing, shipping and financing. I could not have asked for a better shopping experience."

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5/5

2022-11-06

Best customer service

"Sean was so awesome. I just ordered my couch and he was so helpful even got me a discount "

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