"MOBI did an outstanding job provided prompt and professional follow-up to my inquiry. He provided excellent customer service!"
"I was searching online for a particular sectional and came across your site. The prices were ALOT better than I was seeing at the store and decided to take the plunge. When I had some questions, I called and spoke with Andrian. He helped me fill out the order and applying the discount. It was comforting to speak with a representative that actually knew his job. Thank you Andrian!"
"I was fortunate to have my initial contact with “Jack” who did everything possible to assure that was able to order a beautiful Bernhardt Dinning Set. He facilitated all obstacles and I look forward to receiving it. "
"I was looking for a particular item to use as a buffet. I had ordered one from a previous vendor and was notified a month later that the item was discontinued, and they did not have one in stock. When I receive the furniture piece and set up as requested, I will be very happy. And will be most happy with the help from Emma Mason. Thank you."
"Honestly was a little worried about buying furniture online. However thier prices couldn't be beat. During the order, manufacturing and delivery process Jay Padillo, our Success Manager, made sure and kept me informed through out the process. Turned into a great experience and would not heritage to order again from here."
"I ordered aCoaster Jamestown dining room table, bench and chairs. Delivery was delayed due to uncontrollable circumstances but Nadir was great at keeping us informed and updated. I considered cancelling at one point but Nadir encouraged me to wait and it was delivered a few weeks late….and I am so happy he did because the set is absolutely beautiful. It looks awesome in our dining room. Thank you Nadir for working with me and ensuring I was happy, you went over and above with customer service!"
"I had someone reach out from beginning to end to be sure I was aware of timing. "
"Sean was very helpful in placing my order. He reviewed my order & made sure everything was correct. He took the time & answered all my questions. Great customer service!"
"Jack was very personable in trying to help me get my discount and order completed. "
"Jay had the delivery earlier than expected and the bunkbeds were assembled properly. My grandchildren love the bunkbeds! "
"They kept me informed every step of the way.
When my items came in, they delivered within the timeframe that was set. I ordered white glove delivery -no boxes or mess to deal with. "
"Online ordering experience was great. Once ordered the order was sent to logistics company which they did a great job with the delivery. Only downside was I had no choice on delivery date and when I tried to change it, I could not get a person to work with me on a new delivery date so had to rely on a neighbor to assist.
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"Jay was an excellent customer service person. Although we were disappointed with the length of time and back and forth that it took to get the product (I am still waiting on one piece) I am happy with the buffet we received. Emma Mason does tell you that the time is shorter than it really is.....BUT JAY was good and kind and always answered our questions and helped as much as he could. I completely understand that JAY could not hurry the along the actual furniture. Then the furniture was damaged, but they fixed it quickly and still delivered it quickly. Just be ready to wait if you order from them....but the price was right and the customer service was Super....Nancy
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"Delivery was smooth! The whole process from start to finish was excellent. Honestly I was a little skeptical when I saw the difference in prices, I was expecting a canceled order or lesser quality items, so the next day order confirmation was nice. I worked with Jay throughout the process and I was kept in the loop every step of the way. I was impressed that what was said to happen next actually happened. The delivery company was a little slow getting the order to us, they had it for a bit longer than I anticipated, but we still received the order within the given 4-6 week time frame.
The furniture was exactly as you would expect to receive from a show room. The quality and price can’t be beat. I appreciate what you are doing! Your customer service is excellent and I feel confident if anything had been wrong, it would be taken care of quickly and efficiently.
I look forward to my next furniture purchase with them! "
"Sean at Emmamason personally micromanaged my sale!!!! Not only took extra time to help select the right color furniture but stuck with me throughout the entire process!
The furniture is gorgeous but it’s Sean that inspired me supported me and assured me throughout the entire process!
Sean it’s my pleasure to write this review. Customer service is everything and you knocked it out of the park!!!
Sincerely Thank You Kindly "