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Product & services pricing
2.19/5
Chance of future purchase:
2.19/5
Shipping & packaging:
1.25/5
Customer service:
2.19/5
Return/Replacement policy:
2.92/5

5/5

2022-09-09

Great overall service and communication!!

"We just received our furniture and it looks fantastic! The customer service communication was top notch and the delivery was quick and very pleasant. Most definitely an A+ all around

Thank you Nadir for your great attention!

Regards,

Frank Gallardo
"

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5/5

2022-09-08

Liberty Furniture Summer House Dining Set

"Wonderful experience all around. Jay kept me informed throughout the whole process, awesome customer service!. My Breakfast room set was delivered on time and looks great. Will definitely recommend to all my friends, family and clients."

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5/5

2022-09-08

Furniture delivery

"The delivery was on time and the delivery team was very professional. Mobi stayed in contact with me making sure my order was correct and delivered on time. "

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5/5

2022-09-08

Seamless!!

"Cindy made ordering a difficult to find product sooo incredibly easy!! Thank you so much for your great customer service!!!"

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5/5

2022-09-06

Really wonderful service

"It was Labor Day Eve and I figured no one would “really” be working but it was the last few hours of a sale I wanted to take advantage of. Lucky me, the representative, Sean, I got went above and beyond, actually calling me back two times instead of my holding on. I got the order placed, he even left notes of a “had to be received date” it. Definitely 5* service and followed up the next day to confirm my sale order went through. Thank you Sean. Service like you gave me is rare and very appreciated as we really needed a bed as ours was broken by movers."

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5/5

2022-09-07

Patience Rewarded

"Other than an unexpectedly long timeline (due to pandemic reasons and yet not as long as we'd been looking for the right dining set), everything was great! The communications from Nadir and others kept updating us along the way. We were even given an option to cancel after about 4 months, but this was THE set for us. It arrived today and was set in place by the delivery team and everything looks great and is the capstone of our remodel. Good value, service and product. We are both really glad we did not cancel as our patience has been rewarded."


5/5

2022-09-06

Awesome Service!

"Thank you Sean for the quick and above & beyond service today. I can’t thank you enough for your assistance today! "

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5/5

2022-09-06

Jack deserves a raise!

"I could not have placed my order, which was rather large and complicated, without Jack’s help. He was ultimately the reason I bought furniture at Emma James. Please reward this kind and patient man, as he is a true asset to the company."

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5/5

2022-09-06

Great experience

"Received my beautiful furniture. Nadir was very communicative throughout the entire process. I will definitely be back! "

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5/5

2022-09-06

Very helpful

"Greg was very helpful. Greg went beyond normal customer service helping us with different transactions. We plan on using your site again because of the treatment we received."

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5/5

2022-09-06

Rep was knowledgeable and helpful, pleased with service

"Rep was knowledgeable and helpful, pleased with service
"


5/5

2022-09-05

Very good customer service

"Jane helped me in placing an order. I highly recommend her for the best customer service. "

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5/5

2022-09-05

Amazing!

"Jay was so helpful and attentive during the entire process of ordering with EmmaMason. So thankful for the whole team for their work to get our furniture to us without a hitch! "

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5/5

2022-09-05

Perfect

"Jay was a big help and easy to work with . Would definitely purchase here again "

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5/5

2022-08-31

Awesome Customer Service !

"I purchased new living room furniture from Emma Mason . Their customer service is excellent . Thanks for a great experience ! "

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