"Greg was wonderful in helping me place my order! Ordering furniture online was a new experience for me but he talked me through all of it! Can’t wait to receive my new furniture "
"Gregg was very prompt in responding, and very helpful in placing order."
"This was my first order from Emma Mason, so I didn’t know what to expect from a delivery from an out of state furniture store. I received regular updates about the expected delivery date from Jay who was so awesome to work with. I have another order that is in route and will be scheduled for delivery soon and I feel confident that it will be another smooth process for me. I would buy again from Emma Mason!"
"Working with Greg was great experience. He was patient and addressed my questions. Placed order via phone. Greg stayed on the call while attempting to receive order confirmation. When confirmation did not come through (refreshing email repeatedly), Greg forwarded copy he received to me as to ensure I had before hanging up. Appreciated his assistance and was one who delivered excellent customer service! "
"I can't say enough good things about my experience. From the price to the delivery, they were great. I love my new furniture. Just perfect. I would definitely recommend buying from them. Thank you so much."
"Jack called right away after order didn't go through. He was kind and patient and helped me get the order processed. Thanks again Jack and I'll definitely be purchasing here again."
"Rep was very helpful. Looking forward to receiving our new furniture "
"I placed an order for dining set with Greg. He was great. No high pressure."
"Smooth process all around and the manager Jay P delivered outstanding customer service! He's top notch! Always available, very kind, and he truly went above and beyond every step of the way. I felt valued as a customer. "
"Sean was super responsive and called promptly for all communications"
"MOBI did an outstanding job provided prompt and professional follow-up to my inquiry. He provided excellent customer service!"
"I was searching online for a particular sectional and came across your site. The prices were ALOT better than I was seeing at the store and decided to take the plunge. When I had some questions, I called and spoke with Andrian. He helped me fill out the order and applying the discount. It was comforting to speak with a representative that actually knew his job. Thank you Andrian!"
"I was fortunate to have my initial contact with “Jack” who did everything possible to assure that was able to order a beautiful Bernhardt Dinning Set. He facilitated all obstacles and I look forward to receiving it. "
"I was looking for a particular item to use as a buffet. I had ordered one from a previous vendor and was notified a month later that the item was discontinued, and they did not have one in stock. When I receive the furniture piece and set up as requested, I will be very happy. And will be most happy with the help from Emma Mason. Thank you."
"Honestly was a little worried about buying furniture online. However thier prices couldn't be beat. During the order, manufacturing and delivery process Jay Padillo, our Success Manager, made sure and kept me informed through out the process. Turned into a great experience and would not heritage to order again from here."