"I had two interactions with Cindy who was very helpful answering my questions about waiting times for delivery and confirming delivery would be made inside my actual home. I also had to call in to use my amex and waited with no answer, so came back on to the chat and Cindy helped process my order quickly and efficiently. She also remembered who I was from the morning chat. Great service. Thanks."

"I waited & was promised over & over & over again a table that I ordered on 1/13/22. It never arrived. False promises from the get go. Now that the price significantly increased I know exactly why this company won't ship me my table. This same table is available on many other websites but Emma Mason continued to tell me otherwise & make excuses. I have never experienced such poor customer service. Never received a call from management. You guys got exactly what you wanted - to scam a customer & forced me to cancel. You would have never sent my table. I have since ordered a table from Wayfair & it took all of 3 days to ship. "

"In a time when it’s not always a great experience getting a custom delivery I can tell you I was super impressed with EmmaMason from start to finish. They reached out to me from the time I placed the order for a new Queen Bed till well after delivery was made. They made sure I was informed every step of the way and Adrian worked with me directly on the delivery. One small piece was missing from the bed and they made sure to resolve that quickly with the manufacturer and had it delivered by the same crew. I would recommend EmmaMason to my family and friends without hesitation. Thank you Adrian and the entire team at EmmaMason. "

"I received my dining room furniture today and I couldn't be happier. The quality, the price, and the customer service were all fantastic. Arrived on time and in perfect condition. My special thanks to all the great customer service people at Emma Mason who helped me including Nessie, Vincent, Mobi, and Shayne. Highly recommend. Marcie G. "

"SEAN was excellent! He was very professional and knowledgeable about all brands of furniture. He was the reason I bought more items from Emma Mason. It’s my favorite online store now, and Sean is their best representative. "

"We had been looking everywhere for these particular dining room Tables and chairs. When we found what we were looking for, we drove an hour and a half to Emma Mason/ Dinning Room outlet. We were thrilled. We placed our order and were told the item is in stock. We were told we should have our table and chairs in 6 -8 wks. We expected them to take around two months before we received them but it actually it has been 11 months and we are still waiting. We keep getting emails every month indicating that our items will be shipped on a certain date and each month it goes by and we still don't have our furniture. 10
months and waiting. "

"She found the correct items and assisted with checkout and payment, making note of desired delivery dates. "

"I had been looking everywhere for these particular dining room chairs. When I found them in stock at Emma Mason/ Dinning Room outlet I was thrilled. I expected them to take around two months before I received them but it actually took 8 months before they were finally delivered. I had begun to think I had been scammed. I cannot count how many times the date was extended out. The customer service rep was alway very friendly but eventually that was big enough to curb my frustration. They had thousands of my dollars for months and it felt like I would never receive my chairs. Even once they finally arrived to their warehouse the were week estimations for them to arrive at the delivery company and then the local delivery company were off by weeks. They said 2-4 weeks for each stop and that time was at least doubled for both. My chairs arrived last weekend after being ordered in February. They are in great condition and I absolutely love them but I will only order from this company as a last resort. "

"I called today to get pricing on a leather sofa set. Jack Jones, Furniture Specialist, was extremely helpful and patient. He took the time to explain about the product and delivery. I could not be happier! "

"I was having trouble placing my order and Sydney jumped right in to help me with my discount code and payment. I'm excited to receive my order! Thank you Sydney.
"

"Greg was extremely knowledgeable and helpful and processed the order quickly"

"Greg was wonderful in helping me place my order! Ordering furniture online was a new experience for me but he talked me through all of it! Can’t wait to receive my new furniture "

"Gregg was very prompt in responding, and very helpful in placing order."

"This was my first order from Emma Mason, so I didn’t know what to expect from a delivery from an out of state furniture store. I received regular updates about the expected delivery date from Jay who was so awesome to work with. I have another order that is in route and will be scheduled for delivery soon and I feel confident that it will be another smooth process for me. I would buy again from Emma Mason!"

"Working with Greg was great experience. He was patient and addressed my questions. Placed order via phone. Greg stayed on the call while attempting to receive order confirmation. When confirmation did not come through (refreshing email repeatedly), Greg forwarded copy he received to me as to ensure I had before hanging up. Appreciated his assistance and was one who delivered excellent customer service! "