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Product & services pricing
2.19/5
Chance of future purchase:
2.19/5
Shipping & packaging:
1.25/5
Customer service:
2.19/5
Return/Replacement policy:
2.92/5

5/5

2022-09-17

Very happy with my purchase

"Very happy with my purchase Although the delivery took a very long time due to the current world political and health environment. Jay Padillo Was great keeping in touch with me and that was very reassuring! I highly recommend!"

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5/5

2022-09-17

Fantastic Customer Service!

"Was hesitant to order furniture online. Ordered with Jay and was a great experience. Was courteous, professional, and gave updates from start to finish. Would definitely recommend and would purchase from him again in the future. "

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5/5

2022-09-16

Great customer service!

"I ordered a desk from Emma Mason, and while the desk, was beautiful, and came in a timely manner, it did have a leg that was loose. I reached out to Emma Mason, and Mobi was assigned to help me get the repair. Mobi was great! He contacted the delivery firm, and they scheduled a repair tech within the next week. The repair technician also did a fabulous job...he was prompt, and made the necessary repair quickly. Overall a great experience! I will definitely shop with Emma Mason again!"

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5/5

2022-09-15

thank you!

"smooth transaction with Jane and very nice discount, thank you!"

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5/5

2022-09-14

Thanks Jack!

"Jack was very informative and thorough in helping me place my order."

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4/5

2022-09-14

Took a while, but we finally got our furniture

"We ordered furniture in Sept 2021, and the final piece arrived yesterday, Sept 13, 2022. Mobi has followed up diligently since he took on the case around six months ago, and with his assistance, we finally got our delivery. I have appreciated his help and taking on the tracking of our furniture - without him I am not sure it would have even been resolved!"

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5/5

2022-09-14

Timely customer service

"Sean’s attentiveness made this transaction go smoothly."


5/5

2022-09-13

Great Customer Service

"Cindy was really helpful with providing me assistance with completing my order. She was very friendly and made the whole process pain free. "


5/5

2022-09-13

Incredibly fast and easy purchase

"Just finished chatting online about shipping and suddenly Jack calls and walks me through the sale. Also got a discount on shipping. I just home the bedroom set is of good quality!"

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5/5

2022-09-13

Better than expected

"After ordering our American Drew bedroom set many months ago it was finally delivered last week.
The bedroom set was delivered wrapped and in fine condition, and the delivery company unwrapped and set all pieces up where we asked them to.
The bedroom set is very high quality, and that’s coming from a cabinet maker, we never realized that night stands had power cords and USB ports built in and all the lower drawers in the set were lined with cedar. In this day and age where prices are high and quality is low this bedroom set is much better than expected! I would not hesitate to order from them again as Lon’s as I didn’t mind waiting a while for delivery. I give EmmaMason five stars!
"

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5/5

2022-09-12

Excellent customer service

"Mobi, Tiffy, and Shayne were very helpful throughout our bed order and delivery process. They answered our every question and kept us abreast all along the order. Mobi also got us a $75 refund due to a defect in the wood on our bed.
"

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5/5

2022-09-11

i had great expeirence working with Sean and great collection

"i had great expeirence working with Sean he was very professional. made sure i get the best quote. followed up multiple times to make sure the furniture that i need can be provided at the best price. i have not seen such a dedicated sales man.
emma mason has great collection and also amazing deals now waiting for my furniture
"

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5/5

2022-09-10

Good service

"Everything was great Sydney and Sean were very helpful throughout the process I’m very excited to receive my new furniture thank you again"

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5/5

2022-09-09

Top Notch

"I had a wonderful experience with Emma Mason. The price was very competitive, the service was great, and the delivery of my table couldn't have gone any better. I highly recommend Emma Mason and would purchase furniture from them again."

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5/5

2022-09-09

Great service!!!

"Jay assisted me with an order and provided great communication. Although the order was delayed, due to supplier issues, I was kept informed throughout the whole process. Highly recommend!!!"

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