"Will be back. Answered all my questions in detail. No issues whatsoever,"
"Greg was very knowledgeable and helpful in answering my questions and getting the ordering done right! Now, if the furniture comes in the estimated time and without defects or damage, I’ll be extremely happy!"
"Sean was a pleasure to work with. When incorrect information was presented on the website, Sean was able to contact the manufacturer and confirm the accurate dimensions of the Gray King Bed."
"Needed to add additional item to existing order. Greg was able to add it on without additional shipping charges. Took no time at all to get it taken care of."
"Greg was professional as well as patience with me throughout my ordering process. He explained and discussed the entire process!
Thank you Again"
"Sean did a great job finding the bed I wanted and then followed back up with me and helped me order it. It was a difficult bed to find and I’m very appreciative of his effort and energy."
"Sydney helped me to locate a table we thought was out of stock and also let me know how long it would take for delivery. Sydney took the extra time to help me with my order. "
"Sydney was absolutely terrific in every way. She was a wealth of information regarding the products, pricing, shipping and financing. I could not have asked for a better shopping experience."
"Sean was so awesome. I just ordered my couch and he was so helpful even got me a discount "
"I had two interactions with Cindy who was very helpful answering my questions about waiting times for delivery and confirming delivery would be made inside my actual home. I also had to call in to use my amex and waited with no answer, so came back on to the chat and Cindy helped process my order quickly and efficiently. She also remembered who I was from the morning chat. Great service. Thanks."
"I waited & was promised over & over & over again a table that I ordered on 1/13/22. It never arrived. False promises from the get go. Now that the price significantly increased I know exactly why this company won't ship me my table. This same table is available on many other websites but Emma Mason continued to tell me otherwise & make excuses. I have never experienced such poor customer service. Never received a call from management. You guys got exactly what you wanted - to scam a customer & forced me to cancel. You would have never sent my table. I have since ordered a table from Wayfair & it took all of 3 days to ship. "
"In a time when it’s not always a great experience getting a custom delivery I can tell you I was super impressed with EmmaMason from start to finish. They reached out to me from the time I placed the order for a new Queen Bed till well after delivery was made. They made sure I was informed every step of the way and Adrian worked with me directly on the delivery. One small piece was missing from the bed and they made sure to resolve that quickly with the manufacturer and had it delivered by the same crew. I would recommend EmmaMason to my family and friends without hesitation. Thank you Adrian and the entire team at EmmaMason. "
"I received my dining room furniture today and I couldn't be happier. The quality, the price, and the customer service were all fantastic. Arrived on time and in perfect condition. My special thanks to all the great customer service people at Emma Mason who helped me including Nessie, Vincent, Mobi, and Shayne. Highly recommend. Marcie G. "
"SEAN was excellent! He was very professional and knowledgeable about all brands of furniture. He was the reason I bought more items from Emma Mason. It’s my favorite online store now, and Sean is their best representative. "
"We had been looking everywhere for these particular dining room Tables and chairs. When we found what we were looking for, we drove an hour and a half to Emma Mason/ Dinning Room outlet. We were thrilled. We placed our order and were told the item is in stock. We were told we should have our table and chairs in 6 -8 wks. We expected them to take around two months before we received them but it actually it has been 11 months and we are still waiting. We keep getting emails every month indicating that our items will be shipped on a certain date and each month it goes by and we still don't have our furniture. 10
months and waiting. "