"Saw a sofa we really liked in a local store…out of our desired price range. Did a search online and came across this company. Much better pricing for the same product. I try and buy local…but when the markup is that much…I don’t mind buying online.
Jack made the transaction very easy…
Thank you.
Steve."
"Received follow-up call from Sean. No pressure, just seeing if I had any questions. Ordered my loveseat over the phone in a few easy steps. Sean was kind and patient and confirmed all the information and explained the process. This was the lowest price I found for the leather loveseat I ordered. "
"Jack Jones was our sales agent. He was extremely helpful and answered all of our questions. In fact, I was surprised how well he handled our special needs and got us everything we were looking for including pieces that were not on the website and full assembly. We didn't find another dealer that could deliver for us like Jack and Emma Watson did so they got the order."
"Sean was fabulous! His attention to detail was great. He double checked my order. Thank you Sean."
"Jack was great and very helpful, as well as being friendly and customer service oriented. He is an asset to your business!"
"Cindy was great with answering all my questions and very knowledgeable. Thank you!!! "
"We just wanted to share how professional and thorough Sean was in follow up to an initial order we had Samantha work up. When we were ready to order, Sam was not in the office that day and Sean picked up our order to see that it was completed. He was very professional, thorough and gave us great confidence in our order and your company. Thank you,
Robb"
"I previously ordered from another company and my set kept going on back order and backorder. Finally, I canceled and ordered a new set but yet they wouldn't rush my shipping after waiting all that time, they said another 6 weeks. I said forget it and tried Emma Mason, at first they said 2 weeks, I explained the situation Chloe put me on hold, came back, and said my manager Vincent said we could get it to you tomorrow. They were not lying my furniture was delivered the next day with no issues !!!! That is some great customer service going above and beyond. "
"I finally found an animal print that was exactly what I wanted. The custom chair is just beautiful. I bought two for my living room and these chairs will make my space awesome! I can’t wait for mine to arrive!"
"Super helpful. Provided all the details of the product I was getting."
"I had an amazing experience and first class service. Sean was patient, kind and professional. He made my shopping easy and I will definitely be back. "
"I worked with Sean Salomon. He was extremely patient and helpful through the process. I had purchased the same item through another vendor and had a terrible experience and working with Sean really uplifted my spirits will be working with him again in the future!"
"Sydney was excellent yesterday on the chat. She helped me with exactly what I needed and was quick and professional. Additionally, Sean and the other female I spoke to today on the phone were both helpful and friendly. Great customer service all around! "
"I recently purchase chairs to a new dining set by Bernhardt and a chest to my Universal bed room suite. My salesman Sean was awesome. He answered all of my questions and guided me through the process. He was very personable and never pressured me during our communication. Sean has awesome customer service and is an expert on Emma Mason’s products. I would definitely recommend Emma Mason to my friends and family, and Sean will definitely my go to guy for future purchases.
Thanks!! "
"Greg was super helpful made the transaction as smooth as it gets !
Thanks "