"chose this online company after checking other websites and area stores/prices. everything from the sale to the delivery went smooth with no problems. during the (anticipated) wait, Nadir would send me update e-mails regarding the status. delivery arrangements were made...they were on time, careful, pleasant and professional. very happy with the entire process and my new sofa."
"Just want to share how incredibly scammy the experience I had with this company was. I ordered 6 dining room chairs online. When I ordered the customer service agent I was speaking g to on their chat told me they had them in stock and ready to ship. Two weeks later I called to check on shipping update since I had not seen any updates. They asked me if anyone had reached out to me about the price. I told them no. The person on the phone then informed me that the price I purchased it at was and I quote, “not profitable” and it would cost me $400 more. Tbh, it’s not even about the money, It’s the principle. This is literally an illegal practice. You are not legally allowed to post a price, accept payment, and then come back and demand more money. When I o formed them of this they told me they would have someone call me back. Now via email they are trying to say the chairs were not in stock and that they will be cancelling my order. Clearly someone messed up their pricing online and rather than making it right, they are being SHADY. I would NOT waste your time with a company that operates this way. I am absolutely appalled and will be filing a complaint with the BBB and FTC. I doubt anything will come of it, but again, it’s about principles and clearly this company does not have them. "
"Suzanne Kleinschmidt (store owner) refuses to address customer concerns at her store. If the manager doesn't take care of her customers, why would we expect anything else from her employees. Ordered a bedroom set that was supposed to be here by May. I still have yet to receive ANY piece of the set. I've talked with 3 separate success managers all who have assured me they will keep in touch. However if I want an update-or to hear a knew date I have to wait till I have to reach out. I reached out to the store manager and HR to see if they could help and it's been radio silence. I'm refurnishing an entire home so I've been dealing with a lot of furniture companies. This company is a joke. They don't care about their customers and I wouldn't suggest them to my worst enemy. Such a horrible example of customer service.
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"I bought my credenza with Emma Mason. Price is very competitive but the delivery might take longer than you expect. The success manager Mr. Nadir is very responsive, he kept following up with the carrier for me. The white glove delivery is professional. "
"our new bed was delivered yesterday. The bed was in new condition and delivery guys were very courteous and on time."
"Very professional they delivered my items perfectly and early "
"I was nervous ordering my furniture online with a new company. The company assigned Nadir to me. Truly a novel concept. Nadir followed my purchase from beginning to end. He allowed me to contact him if I had a question. He took care of everything. I am so grateful to him for all of his hard work. The furniture is beautiful and sturdy. Great experience. "
"I ordered bedroom furniture on 2/7/2022. Within the first month or so I get a notification that my order will be processed Sept 7, 2022 with a 4 to 6 week wait. I'm like it's paid for, I like it, I'm not moving so I'll wait. I get notifications reminding me that it will be Sept 7th every so often. I'm patient. Today, 7/22/2022 I get an email and text informing me the price has gone up $273 dollars. I'm sorry totally unacceptable. On the one hand I'm like I'm sure it has in 5 months but it was paid in full in February. Had you delivered it even 90 days later, would the price have gone up then? Not that hooked on stuff. I just cant do business with a company that nicely inconveniences you for over 5 months and then says pay it or cancel. You can sell it to someone else. "
"Great customer service and really appreciated the ability to have the furniture assembled. It was well worth it! "
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We are very pleased with the table and chairs. Mobi did a great job sending emails to keep us informed about the progress of our order. Also, the delivery service was excellent. They kept us informed about their time of arrival.
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"Marcus Casus provided amazing customer service. He was communicative, professional, helpful, and friendly. He made the long wait for the couch piece more bearable."
"I ordered a sectional, and was notified by my landlord shortly after that it would not fit into the apartment. I requested cancellation within 3 hours of purchase - they have a 24 hour cancellation policy so you would think it would be an easy process. But I spoke to 4 different people and all of them either sent me to someone else or simply did not respond to my emails or calls, and they keep sending me to sales reps - I don't want to be sold anything, all you have to do is cancel the order!!! At this point I'm just going to have to file a dispute on my credit card because this is ridiculous. Never should have trusted them with my money to begin with. "
"I’m very happy with the service I received! Mobi, my customer service representative, did a great job communicating and following up. I highly recommend EmmaMason!"
"Easy and clear communications"
"Thanks to Mobi and Redwan for getting our order delivered early. Everything went well with the delivery, they were courteous and quick. The flexsteel tables were not damaged and looked great!"