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Product & services pricing
2.19/5
Chance of future purchase:
2.19/5
Shipping & packaging:
1.25/5
Customer service:
2.19/5
Return/Replacement policy:
2.92/5

5/5

2023-01-03

Ordering Process

"I was looking to order two bookcases and Daisy was a tremendous help. They had one in stock and she reached out to the vendor when I could expect the second bookcase. She was prompt and professional. Great experience with her. "

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5/5

2023-01-03

Wonderful Customer Service

"The experience was a very smooth process. Sydney answered all questions I had and was prompt with her response."


5/5

2023-01-02

Chloe

"Chloe handled my sale over the phone in a prompt, professional manner. Unfortunately, customer service these days usually leaves one wanting. Emma Mason has excellent employees. Thank you."


5/5

2023-01-01

Great Customer Service

"Sydney was over the top helpful!! Excellent CS skills!"

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5/5

2022-12-31

efficient customer service

"I was given quick and helpful answers to all questions I had prior to making my order. Cindy was knowledgeable and efficient. she informed me that my dining set would be backordered. I appreciate knowing that ahead of time."


5/5

2022-12-31

Excellent Customer Service

"I had the pleasure of reaching Sydney in my chat session regarding the furniture I was interested in purchasing. So happy it was Sydney that assisted me! She was professional, knowledgable, courteous and so helpful! I was very unsure about what I was purchasing and she quickly assured me that everything would be handled and that she would follow my order as it is on backorder for 5 months. Thank you so much!"

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5/5

2022-12-28

Wonderful customer service!!

"Sean was incredibly helpful confirming availability for a piece and getting an order placed after I had trouble with the website!! Thank you!! "

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5/5

2022-12-25

Sean by telephone and chat support

"It was great! Can’t wait to get my new furniture! "


5/5

2022-12-23

Customer service is great!

"I have contacted online support team requesting assistance on placing my order. Ariana was extremely helpful and very knowledgeable and professional. She made my shopping experience great, very smooth and pleasant. Thank you for your care and support!
"

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5/5

2022-12-20

Jack J. Excellent Customer Service

"Jack Jones was exceptional!!"


5/5

2022-12-20

Chloe is the most caring and competent person I have worked with in a long time!

"I had a limited budget and had a bunch of questions on items and shipping. Chloe was patient, kind, and helped me get what I was dreaming of and did it with grace and kindness. Even via chat, she was able to show her compassion. Her skills are swift and thorough, too. I had a hard to find item and she found it, got the order together, and even helped me checkout faster, too! We need more Chloe's in this world! Thank you!"

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5/5

2022-12-18

Easy transaction

"Saw a sofa we really liked in a local store…out of our desired price range. Did a search online and came across this company. Much better pricing for the same product. I try and buy local…but when the markup is that much…I don’t mind buying online.
Jack made the transaction very easy…

Thank you.
Steve.
"

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5/5

2022-12-16

Great Service

"Received follow-up call from Sean. No pressure, just seeing if I had any questions. Ordered my loveseat over the phone in a few easy steps. Sean was kind and patient and confirmed all the information and explained the process. This was the lowest price I found for the leather loveseat I ordered. "

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5/5

2022-12-15

Full Service Is Not Dead!

"Jack Jones was our sales agent. He was extremely helpful and answered all of our questions. In fact, I was surprised how well he handled our special needs and got us everything we were looking for including pieces that were not on the website and full assembly. We didn't find another dealer that could deliver for us like Jack and Emma Watson did so they got the order."

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5/5

2022-12-08

Sean's Review

"Sean was fabulous! His attention to detail was great. He double checked my order. Thank you Sean."

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