"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I went online to replace my old, no longer available Oakley cycling lenses. Replacements are not available, so I bought old stock, that is over priced. Sad that you must charge your customers such outrageous prices for old stock..."
"Shipping took far to long, frames look way different than pictured and prescription seems to be off. "
“Hi there,
Thank you for your feedback. We’re sorry to hear about your experience with the shipping, the frames, and the prescription. We’d like to look into this further to address your concerns.
Please reach out to us with your order details so we can assist you better. We appreciate your patience and hope to resolve this for you.”
"Ordering was quick and easy and arrival was equally speedy!"
"I got prescribed at the optometrist and purchased there for a month and realized I could google contact lenses. Found this website and get my contacts for 4x cheaper!! Thank you!"
"Great except I need a receipt for insurance and they didn't come with one..."
"went very well , Thank You
John"
"I was able to find exactly what I was looking for very quickly. "
"The price for the Maui Jim's was better than retail, though not much, but I assume that's because the manufacturer controls the street price of their goods. It took a while to get them, but overall, I'm very satisfied with the experience."
"Easy to order contacts. Thank you!"
"I was surprised that they sent me a nice case and a cleaning liquid spray for such a small amount of money.
One flaw was that the delivery time was a little bit long,
But I could tell that this company put in their best effort.
Thank you."
"I love this company the prices are excellent and shopping is very fast. "
"Good prices! I will see how this works out."
"It was easy and quick and I loved the selection "
"They are amazing I can see very clear. They look very nice and last a long time. Good quality contacts, best I ever have tried "
"Everything was excellent love this "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We’re sorry to hear of your dissatisfaction, but we’re not entirely clear on the details regarding your order. We work hard to ensure our products are fairly priced and up-to-date.
If you could provide us with more information, we’d be happy to investigate this further. Your feedback is important to us, and we’re here to help!”