"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"There was no communication regarding my delayed order. I only found out after calling them."
"I didn’t want to pay the prices of the retail stores but I wanted to make sure that my glasses would fit. EZContacts walks you through each step of the process to make sure you get it right and the price is much better than regular retail."
"Waiting for my new frames. Great price!
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"Couldn't find a cheaper price anywhere and a more honest approach to pricing. "
"Ordered Costa sunglasses and received a great price and timely delivery. I will use them again. "
"Easy to maneuver & complete order"
"GOOD PRICE-----------------"
"This was a very easy transaction, and comes very recommended."
"Have ordered from EZ many times. Everytime I go to reorder using the “reorder” link, it is the original price. However, if I come to the site through an internet search engine, the price is significantly less than if I use the reorder link (This particular order would have been $31 more per box, costing me $62 more for this order if I hadn’t known to NOT use the reorder link!) Shouldn’t a company want to reward frequent customers by giving the discount on the reorder link? Also, the overwhelming number of email/text “promotions/discounts” NEVER apply because I’m always supposedly already getting a promotion. Free shipping, and especially the free expedited shipping promotions are only available if you don’t use the promotion on the products, which would up the price of the product astronomically. Free shipping is a complete myth! Due to what I feel are “smoke and mirror business practices,” I’m unlikely to reorder again. On the positive side, their contacts are good quality and packaging is satisfactory, but the sketchy business practices are too much of a negative. "
"Never had any problems with ordering or receiving the correct contact lenses in a timely manner. "
"Easy to deal with- saved money on my new glasses"
"I would highly recommend EZ Contacts!! Great prices, quick verification of my prescription, super fast delivery!! I will definitely be ordering my contacts from EZ Contacts from now on!! "
"Appreciate how fast and easy it is to reorder, the promotions, and how fast my order comes. "
"Ordered Gucci frames after seeing an ad"
"It was easy to use to add my rx in"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your feedback and for being a loyal customer. We understand your concerns regarding the pricing on the reorder link and the promotions you’ve encountered.
To ensure you get the best value, we offer a convenient price match policy, which allows you to take advantage of lower prices you may find elsewhere. Additionally, our EZPoints loyalty program lets you accumulate points with every purchase for further savings. You can find more information about these programs on our website.
We appreciate your positive comments about our product quality and packaging, and we hope to address your concerns and improve your experience with us. If you have any further questions or need assistance, please don’t hesitate to reach out.”