"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I waited too long to place my order…please hurry"
"Didn't react with customer service."
"First, after placing my initial order for contacts, I found out they would be closed for a week and the order wouldn't get processed until they returned. Then, they shipped the wrong prescription, which I realized after opening the box of contacts. It was frustrating trying to unsuccessfully reach someone on the phone. When I did talk to someone, I was told they would not exchange or credit the open box, even though they made the mistake. As a first time customer, I will not order from them gain. "
"Out of all other websites, ezcontacts have the BEST prices! "
"I signed on as a new user knowing the frames and my prescription. the site quickly took me through the ordering process and the pupil distance app went from my phone right to the order form. very neat."
"Saves time and $$$$$$$$$$$$$"
"I SHOP HERE ALL THE TIME NEVER A BAD EXPERIENCE"
"Greatly priced and will definitely recommend "
"Like the Oakley purchased previously. Will return again."
"I hope it will be a good one! Merci!"
"I have looked at multiple sites and this site has the best prices! "
"I went to a new doctors and had a slight adjustment. I was happy to learn you are cheaper and offering a holiday discount! Thanks and Happy Holidays!"
"Beautiful selection of frames. Super easy checkout & shopping "
"Online purchase seamless and overall good experience so far waiting for order to arrive. "
"Easy to purchase . Friendly website"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened. First, we confirmed the prescription with you when the order was placed. After you reached out to let us know the prescription wasn’t what you expected, we provided a free return label to exchange the unopened boxes for the correct prescription at no additional cost. Additionally, we sent replacement boxes for the opened ones to ensure you had what you needed.
We regret any frustration caused during the process, particularly if it was difficult to get in touch with us. Your feedback is important, and we’re continuously working to improve our customer service. If there’s anything further we can do to assist you, please don’t hesitate to reach out.”