"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Great prices on designer sunglasses!"
"Fast easy ordering an exactly what I was looking for. Thank you"
"Quick and easy, very affordable. Thanks for making this the best eye wear ordering experience I've ever had. "
"I have ordered many pairs of sunglasses from this website. Great selection and prices! "
"Easy to access through website to find what it need. Thanks ezcontacts! "
"The website is great and it was very easy to re-order."
"Discount code did not work. Tried several times"
"Love sunnies. Greatvquality. Fast shipment"
"Held on to speak with a rep for over an hr. Needed help with my order and competitors had the same frame for $60-$70 less so I wanted to discuss price match or additional discount. Ended up hanging up..."
"Great price, service, and easy upload of RX"
"loved the site and the ease of use!"
"My experience was great, very simple to order"
"Why pay for expedited shipping when you guys don't follow through? I emailed about my order, which I paid for 2 day shipping, and it took over a week to receive, no reply to the email explaining why the delay was sent. I'll use someone else going forwars."
“Hi there,
Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order and the lack of updates. We understand how frustrating this must have been and regret any inconvenience caused.
Upon reviewing your order, we found that this item was temporarily out of stock, and it took about five business days to replenish our inventory, so your order was shipped on December 5th. We apologize for not communicating this sooner.
Regarding shipping, we noticed there may be some confusion. Although you selected 2-business-day shipping, our system shows the order was placed with 3-5 business-day shipping. We apologize for any misunderstanding this may have caused.
We value your feedback and are committed to improving our processes to prevent similar issues in the future. If there's anything we can do to make this right, please don't hesitate to let us know.
Thank you for your patience and understanding.”
"Good affordable prices and fast shipping."
"screene kept changing made it difficult to complete order "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We sincerely apologize for the long wait time and the inconvenience it caused. We understand how frustrating it is to be on hold for an extended period, especially when you need assistance with your order.
We are currently experiencing higher-than-usual call volume, which has led to longer wait times. For quicker responses, we highly recommend reaching out to us via email or chat. Our team is available and ready to assist you promptly through these channels.
Regarding your price match inquiry, we’d be happy to review your situation and explore options to make things right. Please contact us through email or chat, and we’ll ensure you receive the support you need.
Again, we apologize for the frustration and appreciate your patience. We look forward to resolving this matter for you.”