"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Quick process and simple ordering "
"website was easy to use and had great promos"
"Slow processes! No way to cancel order "
"Good price. Excellent speedy service. What is not to like."
"I always receive my contacts timely, and they are at a great price. I have never had any problems. "
"Great Price on these Maui Jim Lighthouse Sunglasses. I just broke my original pair and need a replacement."
"Arrived quickly and the correct contacts were provided."
"I really liked the price point of the glasses available on the website, as well as the try on feature. After reading multiple reviews online, I went ahead and bought a pair of glasses that were 50% off compared to everywhere else. Also, the try on feature that allows you to size the glasses correctly with a plastic card was very helpful, since I have a small face and other websites don't account for that. "
"This is the 2nd time I’ve bought Contacts from you all. Hopefully this order will be just as perfect. "
"I can't believe how easy it was to order my contacts and upload my prescription. And price was so much better than I could get from the optometrist's office."
"Everything was great. So many choices! "
"Selections and ease of shopping with discounts applied immediately! "
"EZ Contacts has a great selection & great prices! "
"Love the price but when I signed I received a discount code but when checked out I couldn't use it. Disappointed. On the other hand I love the two pairs I received."
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
We appreciate your business and wish you a wonderful day ahead.
”
"I went online to replace my old, no longer available Oakley cycling lenses. Replacements are not available, so I bought old stock, that is over priced. Sad that you must charge your customers such outrageous prices for old stock..."
“Hi there,
Thank you for reaching out and providing feedback. We’re sorry to hear of your dissatisfaction, but we’re not entirely clear on the details regarding your order. We work hard to ensure our products are fairly priced and up-to-date.
If you could provide us with more information, we’d be happy to investigate this further. Your feedback is important to us, and we’re here to help!”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your feedback. We’re sorry to hear about the slow processes and any frustration caused by not being able to cancel your order. We understand how important it is to have flexibility with your orders.
For assistance, please email us directly with your order details, and we’ll do our best to help you. We appreciate your patience and understanding!”