"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Super easy to get back to my old order"
"Would have preferred to have free shipping option"
"It's been almost 2 months now since I made my order, and still waiting for any progress. Who I contacted the team after 3 weeks, they asked me to change the color because the color I chosed was not available. I changed the color, and since then no progress. All I get is some mail "your order is taking longer than expected".
That's a terrible experience so far. "
"I always reorder with ease and my products are delivered pretty quickly aswell."
"Great prices, easy checkout process "
"The process of getting new contacts on this website couldn't be more easier! will order more contacts with again!"
"Easy to check out and good price. "
"Almost 2 months and I haven’t received my sunglasses yet. Very disappointing… "
“Hi there,
Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible.
We appreciate your patience and understanding with us as we resolve this delay for you.
Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com.
We appreciate your business with us and wish you a wonderful day ahead!
”
"Great website. Easy to order and awesome prices!!!"
"easy to re-order and make slight changes... great experience"
"Will be buying more glasses from there!"
"Wonderful experience. Truly. "
"Prices are high! However the discount code helped."
"Thank you so much for the amazing deals!"
"My perscription was completely accurate and can't be happier with the glasses I purchased."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
We sincerely apologize for the delays and the frustration you’ve experienced with your order. This is certainly not the level of service we aim to provide.
One of our representatives will reach out to you shortly to provide an update and assist you with your order. Thank you for your patience, and we appreciate the opportunity to resolve this for you.”