"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Very easy checkout process and the price was great too!!"
" My daughter ordered sun glasses and it came in fast. We live in Hawaii and was surprised that it came in in 3 days. I decided to buy myself a pair too."
"Hoping for a fast shipping experience. Definitely will order again if all goes smoothly"
"I ordered a frame from EZContacts to replace a broken frame from another provider. It took weeks to arrive and then I couldn't remove a screw and put my lenses in the frame even after soaking the screw with WD-40. I had to send that frame back and I then had to wait several more weeks for a replacement frame and I was never able to get my one lens to fit properly while tightening the screw so my vision is distorted and I don't use those glasses at all.
I ended up ordering a pair of computer glasses from Payne Glasses (frame and lenses) as I cannot wear the frame from EZContacts. As I only ordered a frame, shipping should have been immediate and not taken 2-3 weeks. I won't be doing any future business with EZContacts. "
"Contacts on sale happy with purchase "
"I saved almost 1/2 price on the frames alone when comparing it to my eye drs clinic. Huge savings"
"Very easy to use this site. Easy to upload my prescription. Thank you"
"Way cheaper than my doctor wanted to sell me contacts for"
"I was diagnosed with glaucoma - protecting my eyes "
"I've now ordered contacts from EZContacts multiple times and have had zero issues. Always the best price and fastest service I've found."
"easy to order and good prices compare to other dealers"
"the shopping and check out experience was easy and smooth. "
"Very easy website to navigate to purchase contact lenses."
"This was a flawless experience thank you!"
"I found the Maui Jim’s at a retail location and found them 30% cheaper on this site. Glad I was patient, they were delivered in the exact style, color and quality that I wanted. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. After reviewing your case, we see that the issue has been resolved, and we have reshipped a new frame to you. We deeply regret the delays and the trouble you encountered while trying to assemble your glasses.
We understand how important it is for your eyewear to be functional and comfortable, and we apologize for the time it took to resolve this. We value your feedback and will continue working to improve our service to ensure a better experience for our customers.
Thank you for your patience, and if there’s anything else we can do to assist, please don’t hesitate to reach out”