"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Fast easy checkout and great discounts "
"Had to unfortunately replace my persols and they had them at a great price. I will continue to buy from ezcontacts.com for my sunglass needs."
"A very quick and painless simple process. The frame was and is still in great condition. Shipping was super quick. "
"Mistakenly ordered wrong model and got my refund almost immediately when shipped back. Reputable company, worse interacting. "
"Good price. Good website. Two for one"
"Why did I not get the advertisers 10% discount "
"Always has what I need..fast shipping great prices "
"It took a lot of wait .
But worth it .
Very nice experience!"
"easy to order. prices are good."
"Easy & accurate. Thanks for your help!"
"My experience has been very good. Fast delivery and I got what I ordered."
"Cost is much cheaper than quoted at my eye doctor. Hope the product is excellent once I receive it "
"They were exactly what I was looking for and at a great price. Arrived a day early which really helped for packing for my trip. Thank you so much!"
"Thanks! I love ray bans and I just lost my favorite pair "
"It has been two months and I still have not received my glasses which were present for my best friend"
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
We appreciate your business and wish you a wonderful day ahead.
”