"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Very easy pleasant prices are very good "
"This was so quick and easy! I can't wait to get my glasses!!"
"Easy to order and usually receive quicker than anticipated!"
"I like the price and customer service was very helpful!
Thank you!"
"Phenomenal experience so far. Website easy to navigate - great selection - outstanding price"
"I order from here very frequently. The time of delivery is so sufficient. Their product is long lasting and amazing. "
"Only complaint was that delivery was somewhat delayed. Otherwise, truly a great experience."
"easy to find,good prices hopefully delivery is just as good"
"My daughter decided to let me know at 2am she needed contacts. I got online and less than 10 minutes later, I had ordered contacts! Will definitely save this order for the future!"
"The process was super easy and pricing was awesome lowest I found online."
"Always gave me nice glasses "
"Easy and quick with affordable prices "
"I had incredible customer service today, I was having issues with the website and Molly that was helping me stayed in touch and got me through the process! "
"site said glasses were $156, then a popup from you said i could get another 15% off if I gave you my email address and phone number. When I did you texted me a code to use for the discount. Since the glasses were already marked down on your site, you would not allow the code to be used. I then took out your discount and put in the code which knocked the price down to $152...not the $132 that it would have been if i had 15% off the $156 like you had originally offered. Bait and Switch. The only reason I still bought them was I had already promised my grandson. Your check out process was also difficult to navigate. It took me multiple tries to get it to mail to one place and bill to another. Since this is a gift, I would have liked an option for a gift card also."
"Straight forward Process. Easy to navigate"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your coupon codes. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
”