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Product & services pricing
4.35/5
Chance of future purchase:
4.30/5
Shipping & packaging:
3.25/5
Customer service:
4.18/5
Return/Replacement policy:
3.03/5
Featured Review


Verified
4/5

2024-10-12

Fast delivery

"My experience has been very good. Fast delivery and I got what I ordered."

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Verified
5/5

2024-10-12

First time use

"Cost is much cheaper than quoted at my eye doctor. Hope the product is excellent once I receive it "

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Verified
5/5

2024-10-12

Thank you so so much!!

"They were exactly what I was looking for and at a great price. Arrived a day early which really helped for packing for my trip. Thank you so much!"

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Verified
5/5

2024-10-12

Good

"Thanks! I love ray bans and I just lost my favorite pair "

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Verified
1/5

2024-10-11

Delay in receiving glasses

"It has been two months and I still have not received my glasses which were present for my best friend"

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Rep reply posted 2024-10-13
A rep from EZContacts, Olivia_Miller, has responded:

“Hi there,

Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.

Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.

Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.


Verified
5/5

2024-10-11

excellent

"very fast and easy service. Thanks"

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Verified
5/5

2024-10-11

EZ Peasey I can See- zee

"The ordering process is super easy. Lenses arrive in an extremely timely manner. Been using EZcontacts for a long time and only thing I can’t review is their customer service. Never needed to speak to them. EZ is in the name and they don’t disappoint."


Verified
5/5

2024-10-11

easy to purchase

"My optician was not able to order these for me, but I was able to buy on-line and it was easy. I have owned this frame in the past and I know that I like it very much. Great for petite ! Great price too."

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Verified
5/5

2024-10-11

Great Prices!!

"Simple, easy and cost effective!"

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Verified
2/5

2024-10-11

TEN PERCENT OFF ?

"Signed up for first time purchase ten % off and would not take code. called customer service and was told I already had the lowest price on my sunglass
in the cart. Email states take 10% off your next purchase using code does not state restrictions.
"

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Rep reply posted 2024-10-13
A rep from EZContacts, Olivia_Miller, has responded:

“Hi there,

Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.

Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.


We appreciate your business and wish you a wonderful day ahead.


Verified
1/5

2024-10-11

Never again

"It took way too long in my opinion. Weeks before the glasses were sent out with no explanation asto why. They were supposed to be here weeks before they finally were shipped. "

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Rep reply posted 2024-10-13
A rep from EZContacts, Olivia_Miller, has responded:

“Hi there,

Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.

Upon checking your order, we see that our website states that these frames have a 7-10 day processing time in addition to the 5-7 business days in the lab, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this.

Please don't hesitate to reach out should you require further assistance or clarification.


Verified
5/5

2024-10-11

Will never shop anywhere else again!

"Prescription process was a breeze & I received my contacts very quickly! Best experience! Will never buy my contacts anywhere else! "

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Verified
5/5

2024-10-10

Beautiful frames

"I have ordered prior to this and the frames are exactly as shown."


Verified
5/5

2024-10-10

Easy ordering

"Was a very simple ordering process"

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Verified
5/5

2024-10-10

Happy

"Good experience. Price was super low. Very happy. Glasses are perfect. "