"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"My experience has been very good. Fast delivery and I got what I ordered."
"Cost is much cheaper than quoted at my eye doctor. Hope the product is excellent once I receive it "
"They were exactly what I was looking for and at a great price. Arrived a day early which really helped for packing for my trip. Thank you so much!"
"Thanks! I love ray bans and I just lost my favorite pair "
"It has been two months and I still have not received my glasses which were present for my best friend"
"very fast and easy service. Thanks"
"The ordering process is super easy. Lenses arrive in an extremely timely manner. Been using EZcontacts for a long time and only thing I can’t review is their customer service. Never needed to speak to them. EZ is in the name and they don’t disappoint."
"My optician was not able to order these for me, but I was able to buy on-line and it was easy. I have owned this frame in the past and I know that I like it very much. Great for petite ! Great price too."
"Simple, easy and cost effective!"
"Signed up for first time purchase ten % off and would not take code. called customer service and was told I already had the lowest price on my sunglass
in the cart. Email states take 10% off your next purchase using code does not state restrictions."
“Hi there,
Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received.
It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon.
Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
We appreciate your business and wish you a wonderful day ahead.
”
"It took way too long in my opinion. Weeks before the glasses were sent out with no explanation asto why. They were supposed to be here weeks before they finally were shipped. "
“Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
Upon checking your order, we see that our website states that these frames have a 7-10 day processing time in addition to the 5-7 business days in the lab, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this.
Please don't hesitate to reach out should you require further assistance or clarification.
”
"Prescription process was a breeze & I received my contacts very quickly! Best experience! Will never buy my contacts anywhere else! "
"I have ordered prior to this and the frames are exactly as shown."
"Was a very simple ordering process"
"Good experience. Price was super low. Very happy. Glasses are perfect. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible.
Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible.
We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist.
Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
”