"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I order the lens for over 10 times, fast and reliable"
"I don't order glasses often but I've always found EZ Contacts customer service to be excellent. The quality of their products are top notch and their prices are also really good, especially for name brand frames. "
"Glasses can be so expensive and EZContacts made it easy to get what I wanted with my prescription and I love em"
"dropbox shows option for free shipping but it cant be selected!!!!!!!!!!!!!
It's been 30 minutes on hold and still listening to your cheesy music and messages.................."
"Very convenient,but takes along time to get here
"
"I shopped around and this was the best price on RayBans! "
"Very easy, always quick delivery, goood prices"
"so quick and easy to buy this trendy item for a great price"
"It was amazing. I realy enjoyed it !"
"I ordered contacts and still have not received them. They claim that they are out of stock, but can't give a time frame of when they will be delivered or another solution other than a refund. I just spent over $200 for these and you can't give a better explanation than that. This is totally poor service and I will never order from here again in the future!!!"
“Hi there,
Thank you for your review. We’re sorry to hear about your experience and understand your frustration. According to our tracking information, your order was delivered on November 6th. However, we’d like to investigate this further to ensure everything is resolved.
Please reach out to us directly with your order details so we can look into this for you.
We look forward to hearing from you.”
"Great prices for seeing clearly!"
"So far so good with EZ Contacts!"
"Trusted contact and glasses site"
"Great service, fast shipping. Would definitely order from them again."
"Looking for glasses for more than that. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase.
It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted.
Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
We appreciate your business with us and wish you a wonderful day ahead!
”