"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"No hassle transaction. Easy to order. "
"Received a promo code in my email. Logged into my account and easily re-ordered my last order with my current prescription. The entire ordeal maybe took about five minutes, including writing this review :)"
"Made it quick and easy to purchase what I needed."
"Horrible bad horrible bad "
"Your cyber Monday day ****. Looks like you raise the price just to take the 20% off.. My last order I paid $75 for these contacts and now I’m paying 80 with 20% off. "
“Thank you for taking the time to share your feedback regarding the cost of your recent purchase. We understand that good pricing is important, and we appreciate you bringing this to our attention.
We strive to offer regular deals and promotions and encourage you to consider subscribing to our email list or checking our website for upcoming offers.
Additionally, we have a convenient price match policy and our EZPoints loyalty program, which allows you to accumulate points for further savings with every purchase. You can find more information about these programs on our website.
We hope this information clarifies our commitment to value and encourages you to consider future purchases with us. Should you have any further questions or feedback, please don't hesitate to contact us.
”
"good selections, fast shipment"
"Timely delivery and good quality "
"I tried for over 20 minutes to add my prescription even with an agent. She said your sight was having problems. Its cyber Monday and your site isnt prepared for that? Im not impressed with this, This is my 2nd order. Dont thnk there will be a third. It was too much of a hassle. Other sites are easier."
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
”
"If I click reorder, i get different pricing than starting a new order and I had to pay for shipping. The cart would not let me click free shipping option. Pricing should be consistent or you should reward returning customers not take advantage of them. "
“Hi there,
Thank you for sharing your feedback. We’re sorry for the confusion and frustration regarding the pricing differences. These can sometimes occur due to promotions or discounts applied to new orders that don’t automatically carry over to reorders.
As for the shipping issue, the free shipping option should always be available when the item is not already discounted. We’d like to look into this for you to ensure everything is working as it should and to make things right.
Please reach out to us directly so we can assist further. We truly value your business and appreciate your input as it helps us improve.”
"Excellent website friendly to use"
"Always the first place I check for quality and pricing"
"The easiest website to place an order with love that they have exactly what I need at the right price."
"I hope to be happy with the frame in a few days when I get them"
"Great product, Excellent quality, Best Prices anywhere, thank you for saving me money!!"
"Easy interface, good prices, quick delivery"
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for your review. We’re so sorry to hear about your experience with your lost package and understand how frustrating this must be. According to the tracking information, your order was successfully delivered. We promptly filed a claim to investigate the issue when you reported it missing. However, the claim process was delayed as the required affidavit wasn’t signed until December 2nd.
We want to assure you that we’re doing everything we can to resolve this situation as quickly as possible. Please reach out to us directly if you have any questions or need further assistance.
Thank you for your understanding.”