"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Experience was great. Delivery just took a little long "
"My previous order transaction was smooth as silk. I contacted customer service and the worked with my insurance and I received a check within 20 business days. Awesome!"
"It went ok I will use again and tell family and friends "
"Best quality and best prices for original products."
"Easy to navigate on the website
Love the many options of frames"
"good prices, great selection & service"
"Quick, fast, and efficient. Hope the shipping is just as good."
"Simple process to place order and confirm details. I really hope this is the answer to contact needs forever. "
"Easy shopping and great service"
"so far, I am okay with the transaction, I was able to place my order on time."
"It was amazing I would recommend "
"1 increase drop down values for the PD pupil distance. All other eye glasses web sites — their PD values go well over 80. My PD is 77, but 77 is not an option! That’s ridiculous. Unacceptable! If I could rate below 1 star, I would!
2. Same with the Axis values. My Axis is 000 (numerals). That value is NOT an option. Unacceptable!
It’s up to you to do better! You will only do better if you take these feedback submissions Seriously!"
"Selecting the sunglasses I wanted was very easy and quick without any issues finding the right ones at all"
"Excellent good . Sure, here's a review for purchasing a pair of glasses:
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**Review: Fantastic Glasses Purchase**
I recently purchased a pair of glasses from [Brand/Store Name], and I couldn't be happier with my experience. From the moment I placed my order to the time I received my glasses, everything was seamless.
**Quality**: The glasses are of exceptional quality. The frames are sturdy yet lightweight, and the lenses are crystal clear, providing excellent vision correction. I was particularly impressed with the anti-glare coating, which makes a significant difference when using screens or driving at night.
**Style**: The design is stylish and modern, exactly as shown in the product photos. I received numerous compliments on how great they look.
**Fit**: The fit is perfect. The virtual try-on tool on the website was very accurate, and the glasses sit comfortably on my face without slipping.
**Customer Service**: The customer service team was outstanding. They answered all my questions promptly and provided helpful advice on choosing the right frames for my face shape and prescription needs.
**Shipping**: The shipping was fast, and the glasses arrived well-packaged in a sturdy case, along with a cleaning cloth and a mini screwdriver for adjustments.
Overall, I'm extremely satisfied with my purchase and would highly recommend [Brand/Store Name] to anyone in need of new glasses. They offer a great combination of quality, style, and customer service that is hard to beat. Five stars!
Feel free to customize this review based on your actual experience and details!"
"my second pair from ez contacts .... I love them. "
A rep from EZContacts, Olivia_Miller, has responded:
“Greetings,
Thank you for providing feedback. We regret the inconvenience you experienced while placing your order. We understand the frustration of being unable to enter your prescription information.
Our specialized opticians have noted that such high PD numbers are not commonly requested and are therefore not featured on our website to minimize errors for our customers. Regarding the absence of the option for your specific axis, please note that an axis of 000 is equivalent to 180; therefore, both options are not listed on our website.
We are committed to accommodating personalized requests, even if the specific option is not available on our website. Please do not hesitate to contact our customer service team at help@ezcontacts.com, and we will ensure that your requirements are communicated to our lab.
Thank you for bringing this to our attention, and we look forward to serving your needs.”