"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"was very hard to follow prompts"
"Affordable pricing and great products. "
"Great experience the name says it all ,easy! "
"I was looking for Tiffany and Burberry frames and found them here for half the price than the mall. I’m so excited."
"Nearly 2 months now haven't really heard anything. Initial hold was released and I figured they weren't coming then about 6 weeks later I get charged again without notice. Another week plus still nothing but review reminders. Well I'm getting really close to **** off. That's my review."
“Hello,
We acknowledge receipt of your review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery after making a purchase. Please be assured that the service level experienced in this instance does not align with our customary standards.
We are currently in the process of implementing more efficient and effective systems to expedite our product shipments and updating our website to provide more accurate shipping estimates. We promptly notified you of the delay via email on June 19th upon identifying this issue.
Rest assured that we are exerting every possible effort to expedite the processing of your order. Your patience and understanding during the resolution of this delay are greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us at help@ezcontacts.com. We value your business and look forward to resolving this matter to your satisfaction. Wishing you a pleasant day ahead.
”
"LOVE THE PRODUCT AND MY PREVIOUS ORDER CAME IN PROMPTLY AND WAS AS DESCRIBED."
"I came right on the site and found what I was looking for with no problems "
"Easy to use site. Rx download easy to use."
"Great product excellent super good price and free shipping
"
"I ordered contacts over a month ago and have received nothing. I've called multiple times and never had someone pick up the phone. I would love to support this company, but I am very disappointed. "
“Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase.
Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates.
Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay.
Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.”
"Easy to order and quick shipping. "
"I got exactly what I ordered. "
"Second time I'm ordering & still the cheapest I could find. Thank you"
"Order delivery is on time. They also helped for insurance claim"
"Almost bought these at Saks, but luckily found my Celine sunglasses at EZCONTACTS. Couldn’t be happier!"
A rep from EZContacts, Olivia_Miller, has responded:
“Dear valued customer,
Thank you for taking the time to provide feedback. We apologize for any inconvenience you may have encountered while using our website. At EZContacts, we are committed to ensuring a seamless and trouble-free experience for our customers.
If you need further assistance with your order, please don't hesitate to contact our customer service team at help@ezcontacts.com. We appreciate your business and look forward to serving you with your future orders.”