"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"I just ordered one pair of prescription glasses "
"this is the third and last time i will attempt to order these glasses from you.very disastified."
"That was one of the EZest ordering processes I've ever had."
"Great selection of sunglasses and easy ordering process. "
"Easy to order good quality contacts."
"Can’t review because I have yet to receive a product. No way to track"
“Hello,
Thank you for taking the time to provide feedback. We regret any inconvenience caused by the delay in receiving your package. According to the tracking information, your order was successfully delivered on June 24th. If, however, you have yet to receive the package, we kindly request that you contact help@ezcontacts.com for assistance with initiating a lost package claim.
”
"Delivered products 48 hours in advance of promised delivery."
"Super cool products , and very easy process I highly recommend the company
thank you "
"I come to this site to buy my contacts for the price. Hope that there is an increase in price soon. "
"I'm very happy with my purchase. I only ordered frames, but they are exactly as advertised, and arrived quickly. "
"Didn’t have the item that I wanted and tried to source it through another distributor. Took way too long so I canceled the order."
“Dear valued customer,
We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused.
Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day.
We are committed to enhancing our service and look forward to the opportunity to serve you better in the future.”
"I haven’t received the contacts yet. However, The experience thus far has been fantastic. "
"YYour website kept throwing me into a difference price level. So I had to log out several time sto get connected corrently. Youo al;so threw a promotion code of: GXPF139123 Whichh I never had trhe opportunity to enter.....
Something isn't coming to together here..
Jon Blake
"
"Way too long to arrive
Once arrived very poor quality lenses
They made return process very frustrating "
“Greetings,
We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We deeply regret any inconvenience you may have experienced while navigating our website. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment.
We aim to provide a convenient and seamless return process for our customers. We apologize if this was not the case with your recent order. Your satisfaction is of utmost importance to us, and we regret any inconvenience caused by this delay. If you need further assistance, please feel free to contact us at help@ezcontacts.com. We look forward to the opportunity to improve your experience with us in the future.”
"The only issue I had was they could not do faster shipping to my po box. And that is an issue for me as I don't have normal places to receive mail or packages, but other than that I love doing business with them. "
A rep from EZContacts, Olivia_Miller, has responded:
“Dear Customer,
Thank you for taking the time to provide feedback. We express our sincere apologies for any inconvenience you may have encountered while placing an order with EZContacts. Our primary goal at EZContacts is to ensure a smooth and satisfactory experience for all our valued customers. Regrettably, it appears that we did not meet this objective in your situation.
As your feedback did not include specific details regarding the aspects of your experience that were unsatisfactory, we are currently unable to provide further assistance. We kindly encourage you to communicate any additional information to help@ezcontacts.com so that we may better understand your concerns and assist you accordingly.
Upon reviewing your order, we have observed that the item you selected has an expected processing time of 4-6 weeks as stated on our website. We want to ensure you notice that information before checking out. We apologize if there was any miscommunication on our part.
We genuinely appreciate your feedback and look forward to the opportunity to enhance our service in order to better meet your expectations in the future.”