"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Great experience I hope they don’t cancel my order again "
"Best pricing out there and free shipping! "
"I searched about four or five other sites and these were the cheapest and didn't charge a processing fee only a minimal shipping charge.
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"Never will buy from this company"
"They come fast and they are usually very good"
"Fair price. Great customer service. Believe me, this is the best website for contact lenses!! I’m so glad that I was lucky enough to find this website.
Thank you everyone "
"I ordered sunglasses June 15, 2024. It is now August 1 and still no glasses! I was told it would be 2 weeks when the order was placed. No updates unless I send an email, very poor communication. Since it’s been a month and a half, I asked for a discount. They replied with “we will provide free shipping” which I already had!!
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“Hi there,
Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible.
As per your extenuating circumstances, our customer service representative upgraded your shipping for you free of charge. We apologize if that was not clearly communicated.
We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. ”
"I like that I can easily reorder"
"Should have ordered OC first because it questioned me but I had already selected the brand so I just proceeded with that prescription (2 different brands being ordered)"
"EZ to reorder. Getting pricey"
"Great pricing and free shipping option is awesome! Definitely adding this site to my favorites!!"
"The last 3 times I placed an order I either paid for express shipping or regular and all times were the same past the 7 business days. Also the last order several of the contacts were torn when I opened them . Not a good quality product either . "
“Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase.
It's important to note that while expedited shipping prioritizes delivery speed once your order leaves the warehouse, it does not impact the processing time itself. In your case, you have selected the 5-7 day shipping, and your order will be shipped with the upgraded shipping method as per your choice.
If you need any further assistance or clarification, please feel free to contact us. Thank you for your understanding.”
"Lowest prices, great quality products and fast shipping!"
"I love the ease & speed of the online vision exam to renew my prescription! The Biofinity Energys contacts I like are always high quality, as described. "
"It’s a very easy process and I love the re-ordering. "
A rep from EZContacts, Olivia_Miller, has responded:
“Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.”