"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Never have an issue - easy ordering process and great overall service."
"My first brand contacts been using them almost 10 years I love this company I wish I can model the eye wear lol"
"I love how the website stores my prescription so I don’t have to go searching for it every time I need to order contacts!!"
"...I absolutely LLLOVE MY GLASSES!!! ...THEY GOT HERE IN 3 DAYS!! TOTALLY SATISFIED!! ...CAN'T WWWWAIT TO ORDER IN THE FUTURE!!"
"At checkout, the free shipping was among the option, but the system won't allow me the select the free 5-7 day shipping so I ended up have to pay the 7.95 shipping for the 3-5 day shipping. If free shipping is not offered, then please do not give that option as a selection."
"Did exactly what I needed it to do. Got me the correct contacts quickly and with little fuss"
"NOT SO SURE YET FIRST TIME USER"
"Love that you keep my Rx on file and remind me when it’s time to reorder. Oh and the free shipping is great too! "
"I have been searching for a reasonable price for my contacts that won't throw off my budget. EZ Contacts is really that...EASY and AFFORDABLE!"
"In addition to the easy ordering process, the price was great. I was able to get some extra boxes vs. my normal provider. "
"I always buy our families contacts here! "
"as making order was asked to enter password, which I have no clue, had to jump through a few more hoops to get the order completed, looks like it went through though"
"have purchased before, you were able to fill my prescription where my insurance provider or lyns crafters would not! they wanted to put me in different frames I didn't like!"
"Ordered sunglasses that was supposed to be in stock and was to be shipped immediately. Waited a week and was told they were out of stock but soon coming. Get all kinds of emails wanting me to buy the same glasses that was supposedly in stock. Finally asked for my money back and the did return my money after 3 weeks of BS.
"
"My order took almost four weeks to get here. They were delivered to the wrong address "
“Greetings,
We acknowledge the receipt of your feedback and extend our sincere apologies for the delay in fulfilling your order. We understand the disappointment that arises from expecting a prompt delivery after making a purchase. We regret to learn that the level of service you encountered did not align with our usual standards.
In order to better address your concerns in regard to the address the package was shipped to, we kindly request additional information regarding the specific aspects that led to your dissatisfaction. Please do not hesitate to contact us at help@ezcontacts.com so that we may have the opportunity to assist you further.
Thank you for your understanding and cooperation. We remain committed to ensuring your satisfaction with our products and services.”
A rep from EZContacts, Olivia_Miller, has responded:
“Dear valued customer,
We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused.
According to our records, these frames have not been listed as "ships same day" since prior to May. We apologize if the anticipated processing time was not clearly indicated on our website.
Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day.
We are committed to enhancing our service and look forward to the opportunity of serving you better in the future.”