"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Always excellent service."
"I wish I knew about this place much sooner!"
"Super East and has the exact MK frames I wanted!!!"
"fun, easy and reasonable. thank you "
"This is the cheapest I've ever seen!! Thank you "
"I ordered my husband some sunglasses for Father's Day. No where on the page did it say the item was out of stock or on back order. I paid more to have them shipped quicker. Realizing thst they hadn't came, I messaged EZ Contacts. They then informed me the item was on back order. That I should receive them in 4 to 6 weeks. Its been that long. I still have not received them."
"All VERY good: Product, service, free shipping options"
"very easy to use vendor website."
"Finally replacing the glasses I like that broke years ago!"
"Easy to order, great prices--and coupons!"
"I like their easy to use website."
"Great. Beautiful. Charming. Chick."
"The online service was great! The site was easy to use and easy to understand and navigate. Delivery was quick and the contacts were in perfect condition when they arrived."
"Easy to buy and understand. Thank you!"
"Made a purchase and next day there was a BOGO advertised that would've saved me big $$$. Customer service strategically gets back to your request when the promotion expires. Other than that, I rave about this site! I absolutely love the selection and quality of product."
A rep from EZContacts, Olivia_Miller, has responded:
“Greetings,
We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We deeply regret any inconvenience you may have experienced while navigating our website. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment.
We would like to inform you that your frames are currently in stock. However, there has been an issue with your order, and we have already assigned one of our customer service representatives to reach out to you in order to resolve it. Our goal is to ensure a prompt resolution and to expedite the shipment of your order.
We highly value your business and are committed to providing you with excellent service. If you have any questions or require further assistance, please do not hesitate to contact us.
”