"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Like most of the other online stores that sell contacts, there are a number of steps that are required to fill the order, per law. My advice: the more you can do ahead of time (setup account, eye exam, upload prescription), the better off and less frustrated you'll be. Once everything is on file in your account, reorders are easy as well as shopping. But as a former consumer reporter, always make sure you shop around for pricing, which varies drastically with contacts."
"Best price easiest site to use. No hidden service fee of 32.00 that the other contact places charge. Awesome Thanks"
"I love these guys!.. it’s very easy to order from them and their prices beat 99% of their competitors! I will continue to order from them “and so should you”!"
"Quick Service! Easy to order."
"Great price and fast delivery"
"Looking for your next sunglasses is fun , i like the different options we can fine here and the good price"
"Check above title ………………."
"Great service. Excellent page setup"
"I ordered contacts with good discount, had a few questions to customer service, they were very responsive and considerate. Everything met my expectations! Transparent and clear!"
"Always fast shipping decent prices and some promo codes here and there, what more can you ask for? I even renewed my prescription online with the eye test and didn’t have to go to the dr again!!"
"First time. Don’t know if the service is good but won’t know until received item."
"Easy online. Thank you so much "
"VERY slow shipping!! Beyond slow-"
“Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on July 11th.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.”
"i needed a new frame immediately no problem sent 1 business day "
"I was ordering on another site and a message popped up about ezcontacts,com that was too good of a deal to pass on. They also had other choices, a little more expensive, but just as reasonable! Will definitely check them out as I need to order in the future. LOVE, LOVE, LOVE.
Website was SO easy to order from."
A rep from EZContacts, Olivia_Miller, has responded:
“Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.”