"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Every six months I order contacts from here, love them and highly recommend "
"Great prices. If they hit the delivery I’ll buy em for a long time "
"Reasonable prices quick shipping happy with my orders"
"Email said $10 off but it was actually $10 off with min $100 purchase. Hard to maneuver website."
"Quick, Easy, Great Price! Happy I found this deal!"
"I love every product I have purchased and the affordable prices. Happy customer!"
"I love this company because the prices are excellent and they do FREE SHIPPING! Most of the other contact lenses companies add a HUGE shipping and handling fee and it's a terrible business practice. I really appreciate EZContacts because they uphold good business policies, which shows a lot of respect and appreciation for their customers - highly recommended company! "
"Nice and easy to shop for Lumify with less cost."
"Ordered my glasses in June it's August still haven't received them and yet you look on the website still and it says 3 to 5 days?? So much for a Father's Day gift."
“Hi there,
Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com.
We look forward to hearing from you shortly!”
"great variety , fantastic prices . "
"Exactly what I ordered. Shipped on time. No complaints."
"I wanted to select the free shipping option, but the online ordering process did not allow that selection. No explanation was provided."
“Hi there,
Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase.
The product may be already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted.
Please feel free to reach out to us with your order number and we'll be glad to look into this for you.
We appreciate your business with us and wish you a wonderful day ahead!”
"Best prices. Easy to use. Fast delivery "
"Ive been buying premium sunglasses from these guys for years and they always have the best prices. Never had to contact customer service because there is never a problem or delay or anything wrong with my orders"
"Fast service, clear user-flow, big assortment. Thank you "
A rep from EZContacts, Olivia_Miller, has responded:
“Dear valued customer,
Thank you for taking the time to provide feedback. We regret any confusion that may have arisen regarding our current promotion. Our commitment is to offer competitive prices while ensuring clarity in all our promotional details. Your input is highly valued, and we are always looking to improve the website's user experience. We appreciate you bringing this matter to our attention. Should you require further assistance, please do not hesitate to contact us at help@ezcontacts.com.
”