"Rachel provides the best customer service I've ever received both online and offline. Extremely attentive, kind, and knowledgeable. I'd highly recommend this company to people simply because of the CS they provide.
Way to go, EZ Contacts! You're really lucky to have Rachel. Treat her well! "
"Great price. I'll let you know how the shipping goes soon."
"Excellent experience. Fast shipping. "
"Fast search right style available."
"I got a great deal and the delivery time was decent."
"The checkout process would not allow me to use EZPoints or my coupon code"
"Placed the order and expected the shipment in 2 or 3 days. Nothing and no word... Finally called and got lots of kisses and hugs and promises that it will be shipped right away. I waited yet again and finally called and threatened to cancel... Son of a gun, I get a shipping notice....
Not great execution...."
“Greetings,
We appreciate you taking the time to leave a review. We sincerely apologize for the delay you experienced. We understand the frustration of expecting an item to arrive on time and then having to wait for it due to unforeseen delays. It is our commitment to deliver timely and dependable service, and we are disappointed to learn that we did not meet this standard in your case.
Thank you for bringing this to our attention, and please be assured that we are taking steps to prevent similar occurrences in the future.”
"GREAT QUICK ORDER PLACED FOR MY GUCCI SUN GLASSES"
"Took many weeks to receive sunglasses. Virtually no communication about that and did not expect to wait so long."
“Greetings,
We would like to express our gratitude for your recent feedback and offer our heartfelt apologies for the delay in fulfilling your order. We understand the disappointment and inconvenience that can result from an overdue delivery, and we are committed to providing excellent service to our valued customers.
We are actively implementing improvements to our internal processes to ensure more efficient order fulfillment. Furthermore, we are in the process of updating our website to provide more accurate shipping time estimates.
If you require any further assistance, please do not hesitate to contact us at help@ezcontacts.com.
Thank you for your understanding and continued support.
”
"Even though I called and had to leave a number to call me back, they did. And she answered all of my questions. :)
Okay so quick story.. I ordered the blue Gucci frames and they came right on time for me to get them filled to go on vacation. Everyone loved them. But then someone said those will look even better in clear on you. I said aight bet. So I tried them on virtually and I was not disappointed. I like the look better with the clear than the blue. I’m DARK chocolate and when I would try on clear frames at the optical stores, I could never find one that suits me. I know I will love when my new frames come in. Mainly because I loved how it looked when I virtually tried them on. And yes, I did try the blue ones virtually before I got them. I just went t for blue because it is my favorite color. But then again, blue doesn’t go with everything. I will definitely leave my review about the clear frames once I receive them and put my prescription lenses in them. "
"Took 7 weeks, and then I received the wrong pair. I left messages for supervisors with no response. Emailed and verbally spoke to representatives. Nothing was ever fixed, was promised a call (scheduled day and time) and it never happened. I will never order from this company again. Ever. "
“Hi there,
We're truly sorry for the inconvenience you experienced with your order. This is definitely not the kind of service we aim to provide, and we understand your frustration. We'd like to make this right for you.
It seems like you were already in touch with one of our customer service representatives. Should you require more assistance, feel free to reach out to us at help@ezcontacts.com.
We value your feedback and hope for the opportunity to regain your trust in our company.”
"I was trying to order my contacts online. The online checkout would not let me choose free shipping so I called the 800 number.
i explained the issue with placing the order. She stated since the contacts were already discounted that I could not choose free shipping. I said that didn't seem right. She then said" let me see if I can fix that for you". After a brief hold I was given free shipping "as a one time courtesy". I appreciate the great customer service!"
"Price and customer service very good "
"Best place to get contacts asap"
"I have bought with EZ Contacts for a few years now and they have not disappoint. I am one to look for the cheapest option and they are always the ones with the best offer. "
"Been using this company for years! It’s affordable compared to typical stores and they have my full trust. Thank you!"
A rep from EZContacts, Olivia_Miller, has responded:
“Dear Valued Customer,
Thank you for taking the time to provide your valuable feedback. We sincerely apologize for any inconvenience you may have experienced with the pricing of your recent order.
We would like to kindly request that you contact help@ezcontacts.com so that we can assist you in applying the promotion to your order. It is our top priority to address your concerns and ensure your satisfaction.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience.
Thank you for your attention to this matter.”