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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.08/5
Return/Replacement policy:
3.98/5

Verified
5/5

2017-06-26

Better than the original!

"I was hesitant but I'm glad I made this purchase. It fit perfectly and my gazebo looks brand new again. I am impressed with the quality. "


Verified
4/5

2017-06-26

Great service good product so far

"Service was great, emailed photo to verify size canopy needed and they were able to give me the correct size with 75% assurance that it would be accurate. Canopy came and it was the correct size but the top tier is too small to fit on all 8 connection points. Wind blows the canopy around a lot so it's not as taught as I was expecting and water seems to pool in certain spots when it rains but then *usually the wind blows it off within the next few days. Overall the canopy looks great and provides us with the shelter and shade that we were hoping for."

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Verified
3/5

2017-06-25

Not thrilled

"Order process is easy and shipping was quick. The canopy replacement seems to be a good quality however the fit is not great. T hi is was supposed to be a direct replacement bit fits loosely and corners come off in a minor wind. "


Verified
1/5

2017-06-25

Back Order

"Item is on back order until June 30. Can you please send this survey once I receive the Item? Thank you Enzo"


Verified
5/5

2017-06-25

costco 12x12

"Good service and good produce, should last a few years"


Verified
5/5

2017-06-25

Exactly What I Ordered

"I ordered a new top for our swing. This is the 2nd one I've ordered from Garden Winds and it will not be the last. The Garden Winds website was easy to use and I received it in quick time. "


Verified
5/5

2017-06-25

Great

"The new canopy fit perfect. Only complaint would be only one color choice for fabric."


Verified
3/5

2017-06-25

Canopy

"The canopy I ordered wasn't the same as the old one, maybe it was my fault . I put it on anyway and it isn't exactly right but it will do ,seems loose and not firm like the old one."

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Verified
5/5

2017-06-25

Replacement Canopy

"I was so grateful to be able to find a replacement canopy for my swing set. Everything else was in excellent condition and had no idea how to replace the canopy. So happy to find your online site!"

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Verified
5/5

2017-06-25

Gazebo canopy

"My order took less than a week. Excellent service. Have not used it yet but the quality is superior."

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Verified
5/5

2017-06-25

Great product!

"The replacement canopy came within a week. It was a bit of a struggle to put on by one person but once I got it going it was a perfect fit! It is close in color to my cushions so it works great. I think it is better quality then the original!"


Verified
3/5

2017-06-25

Canopy did not fit.

"Product arrived on time and in good condition, but the elastic loops that hook in the hoops were sewn too low making the canopy not able to fit on the hooks and the end of the umbrella frame. "


Verified
5/5

2017-06-25

On-line order

"The online experience was good. The gazebo frame I found was exactly like mine. I ordered on-line Sunday evening and received the package Wednesday afternoon (to Canada). Unfortunately the canopy didn't fit. I called and got right through to Rica at customer service. She told be I had the older model gazebo and I'd have to modify it to make the canopy fit. I asked for return instruction which she emailed immediately. The only down side is the 36$ it cost to return the package. I understand that returns in the U.S. come with a UPS return label at no cost. However Garden Winds seem to have the knowledgeable staff to make sure customers are satisfied... Too bad the canopy didn't fit. :-( "


Verified
5/5

2017-06-25

Great!

"I found what I needed without issues. Shipping was fast and the price was right!"


Verified
5/5

2017-06-25

Well done!

"Order delivered with great speed and accuracy!"

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