"I gave it a try. Upgraded my son’s ph and thought I would make him a little extra money and sell his Iphone 7. I took pics and the ph had no cracks when I sent it. Offer went from $160 to $12? Gazelle is saying because the ph screen was cracked and does not light up. I tested that phone myself and wrapped in in bubble wrap. This is just not an honest company! Choose another company to resell your phone! "

"https://www.trustpilot.com/review/www.gazelle.com
Please read about their recent bait and switch reviews before working with this company.

1) I sent in a PERFECT CONDITION device packed in SPECIAL cell phone packaging.
2) Item was received, and then I was notified that (my) sent device has both broken glass and scratches which it did not.
3) I e-mailed questioning IF this is MY device - and what happened.
4) I was e-mailed stating that if I do not decline, then I will be given $10 instead of $221 quoted.
5) I THEN clicked this button to avoid being paid $10 for my perfect device.
6) Now, I am told that they will NOT disclose what happened to my device - because I didn't accept $10 for my PERFECT condition device, and they are sending me back a broken device and I can go ahead and try and sell this now broken device again....

Unbelievable, please be aware.


"

"Sent them my iPhone 6s in perfect condition. It had been in a case with a screen protector it’s entire life. Not be single scratch anywhere. They quoted $102 which seemed fair. They sent me an email that stated they would only pay $51 due to scratches. WTF? No way. I opted to have them send it back. Upon receipt I discovered they had removed the SIM card. Why? It isn’t theirs to remove. Will be verifying the serial number with Apple tomorrow. Class action suit? One will no doubt coming at some point. "

"They offered $130 for two older iPhones and changed to $37 when received citing nonexistent “scratches.” I had the phones returned and submitted to the Apple program and received their full offer of $120 in Apple gift cards. "

"I sent them an iPhone 7 in perfect condition for which the preliminary offer was $201. When they received the phone, they said it was scratched and reduced their offer to $89. The phone had no marks or scratches when I sent it and fortunately was returned in the same condition, although they discarded the original iPhone box I had sent it in and returned it in a plastic bag. Based on other reviews, this is apparently their standard operating procedure. Low ball the customer and hope they are desperate enough or lazy enough to accept the low ball offer. I wouldn't deal with them again under any circumstances.
"

"Sent in my old phone [in perfect condition] when I decide to upgrade to the latest and greatest iphone. It was marked for having heavy scratches although that phone spent it's entire life in a case and I used electronic cleaner and a microfiber towel to ensure it was brand-new looking when I sent it in. The offer dropped by $70. I made the mistake of accepting that offer before chatting with the rude customer service agent, Sadie, who apparently could not reverse my decision to accept the low offer minutes after I accepted it nor could she have them review their decision. Will never use this company and will never recommend. "

"I sent in my iPhone 6S+ to them after they offered me $97 for it. After receiving an email that they had received it they told me that my iphone was too damaged to sell, that they could not make a phone call with it and that find my iPhone off had not been turned off. After contacting support on three separate occasions and explaining I would like the phone mailed back to me they said it got sent to a warehouse. I called back and told them my updated address so I could have the phone back and it never came I received an email a week later that since the phone was not "usable" and that I didn't contact them back which wasn't true that they were scrapping the phone and giving me nothing back for it. I am highly displeased with the service I was given by support and I highly doubt I'll ever use this service again"

"Complete protection on iPhone SE and absolutely no scratches, dents, or cracks on screen or back of phone. Phone looks brand new, but they came back saying there were scratches and offered $36 (original offer was $96). Asked for the phone back. They are hoping you will just accept the offer, and then they can get a bigger profit when they sell your "scratched up phone" as flawless. I should have stuck with Declutter since I had a great experience with them previously! "

"I recently sent in my iPhone 6s and iPhone 7 Plus to Gazelle. I was initially offered $125 with the online offer for my Apple iPhone 6s and $264 for the iPhone 7 Plus. The online total would be around $389. I sent in my devices using the prepaid label and once my devices arrived at Gazelle, they gave me a poor adjusted offer once my devices was inspected. They, then offered me $122 for my iPhone 7 Plus and $57 for iPhone 6s. The iPhone 6s was in fair condition. It had a few scratches and a few blemishes. I accidentally accepted the $57 offer for the iPhone 6s and I wanted that phone re-inspected. I called customer service and explained briefly about my situation. The representative told me no, because it was too late, although it had been 2 hours once I accepted it. I then had asked for my iPhone 7 Plus to be re-inspected and after the re-inspection I was still offered $122. My 7 Plus was in flawless condition and there were not any scratches. I went online and selected the option to have the 7 Plus returned to me. I wasn't going to have it re-inspected again for the 3rd time. I had enough at that point. I was not at all happy with my experience using Gazelle. I felt intrigued and stressed after accepting the $57 offer. I believed the offers were too low once they were inspected."

"Purchased an iPhone XS max. Everything looked good out of the box. A few hours after transferring my SIM card my line was blocked by AT&T re: stolen/lost phone. Sending it back. Here's my beef....Gazelle goes to great lengths advertising how they don't market in stolen phones (electronic background check etc.) What they DON'T TELL YOU and what I learned by researching this problem is that some people sell phones to Gazelle that are STILL UNDER CONTRACT. If the original seller stops making monthly payments then the phone gets blacklisted, and that could happen ANY time AFTER repurchase. That is just as bad if not WORSE than a STOLEN phone (quickly determined), and WORSE than a phone that breaks (can usually fix broken ones). Gazelle won't own the problem after 30 days so then you are SCREWED. This is apparently not a rare occurrence and may explain why there is a HUGE PRICE difference between unlocked and locked phones they market. IF a phone is paid in full, unlocking SHOULD BE a simple, free, and quick procedure. If Gazelle wants their business model to work they better figure out a way to determine which phones they sell are not fully paid for by the original owner. I am REALLY DISAPPOINTED in that I have used them in the past (albeit for older phones) and had a good experience then."

"Sent 2 excellent iPhones, almost a month later I get an auto accepted offer of half the amount. Never got any email to decline offer, was given some BS reason for lower price. I know my phones, and the screens were perfect. Inspectors are a joke, so is their process. "

"Overall the experience was easy on my end, that is, following instructions, packaging and shipping. After my item was shipped, the company never reached out, not even to pay me. I had to email them weeks later and ask what happened. The only reply I got was a balance reply which was less than what was promised with no explanation. My item was in top shape and I followed their instructions and yet got ripped off. Beware."

"Gazelle initially lowered the quote on my immaculate iPhone 7, saying it had too many scratches. They offered to re-inspect, and confirmed the phone had no scratches but one of the speakers was inoperable. I took a stand and had them return my phone. Don’t hesitate to get your personal property back if you run into the common theme of Gazelle lowering your quote when you know the device is in better shape than they are claiming.

Upon receiving my phone back, all speakers tested just fine. Upon researching locations of speakers on the iPhone 7, it is my understanding the cutouts to the left of the lightening connector are for a second microphone, not speaker.

So, are we looking at dishonesty or incompetence here?

"

"Ordered a used iPad mini from Gazelle. A week later, it should've arrived already, but it still hadn't shipped. Sent an email, and 8 hours later during a normal hours, still had no response. Used the online chat feature to try to find out, and was told I had to call a long-distance number. Called and spoke to someone who said the product they were going to ship me failed inspection, and they were "looking for a suitable replacement". He said I should've received an email, but I double checked my mail and my spam and definitely didn't. Noticed there were quite a few others with minor differences(slight quality differences, or had LTE in addition to wifi), told the rep this, and he said he'd look into it and get back to me by the end of the business day. Five minutes prior to close of business, still hadn't heard back, and called again. Despite the slew of similar iPads supposedly in stock on their website, I was told there were no suitable replacements available, and to call back on Monday to discuss other options. Totally not impressed with dropping the ball on the order, and the lackluster customer service provided."

"Returned a 2 year old Samsung S8 which was in excellent working condition and had been wiped clean at a local Sprint store for what I though would be a $168 credit to Amazon. Received an email from Gazelle that I would receive 0 for my phone because of unacceptable scratches (there were none) and information left on the phone.

There is no appeal, no way to dispute Gazelle's position, and they get to keep and undoubtedly resell my phone for hundreds. I could see some reduction for an issue or two but to offer nothing in return convinces me this is a classic "bait and switch" business practice that needs to be investigated.
Sell your phones locally while they are still in your possession. Do not do business with Gazelle."