"First shipping was a pain, USPS said it would be delivered June 15th but they tried to deliver it June 14th. I didn't know a signature was required so I had to reschedule delivery. USPS never redelivered it and it was a nightmare to pick up. I was told a post office an hour away had it, but they didn't.

Anyway I finally got the phone, great condition, worked great, etc, I was super happy. I put a screen protector on it, set it up, called Verizon to activate it... only to discover the previous owner still owed on it and they had no right to sell it!!! After being on hold with Verizon's fraud dept for 15 mins I was told there was NOTHING they could do, the phone could NOT be activated, it was BLACKLISTED. I was sold trash by Gazelle.

I emailed Gazelle and was told to call the claims dept, so I did. I got a recording saying they were unavailable and to leave a message. Seriously?! As of now I'm waiting to see how this gets resolved but I am DONE with Gazelle. The phone should've been verified it was usable when they purchased it and again when it was sold. They failed and now I have to go through all this nonsense. Ridiculous."

"Don’t waste your time, they are scam artists...you’ll never receive their first offer...my phone was perfect, new, top iPhone, and they came back claiming scratches which was not true, and offered 1/3 less for the phone, what a waste of time, and they are dishonest..."

"Terrible. I bought and iPhone X and had screen glitching problems. I returned it and got the iPhone XS and had the same problems and when I tried to return it they said no. Don’t waste your money."

"Went as it should. No negative issues."

"Very easy experience, no hastle, box was on time, very good communication, everything I needed was in the box nice and organized, good experience overall. and more $10 discount from this website coupon use https://www.grabdiscountcodes.com/store/gazelle-coupon-codes-promotions/
"

"I mailed the phone in on Wednesday afternoon, and by Friday afternoon I already had my Amazon gift card."

"These guys give you the best bang for your buck. They don’t try to scam you or take advantage of you because you have old tech. They gave me $300 for my 2015 MacBook Air. If you ever need to sell a device you don’t want anymore give them a look, you won’t be disappointed. "

"I used Gazelle to buy a Note 8 that was classified in "excellent" condition. Six months later it is completely dead. It won't charge and Verizon says it cannot be repaired. They urged me to take it back to the company I bought it from, but of course, Gazelle offers no recourse - no replacement or even an offer to repair it. Any company that won't stand by their product is not worthy of your money. There are many other options out there - learn from my mistake (and wasted $400) and choose to do business with a company who cares about their customers. Gazelle is not one of them."

"I was offered $180 for my Galaxy S8 that I kept in a case from the moment I unboxed it. Not so much as a scratch on the front, back or side. I sent it in the original box and packing expecting fair assessment. I was emailed that my offer was reduced to $124 because of unacceptable scratches! I almost accepted just to avoid the hassle which is what they count on. Instead I opted to have the device returned. AT&T has offered $200 to be used toward billing or att purchase. I will never use or recommend Gazelle again."

"Will use again definitely"

"Gazelle offered $104.00 for my Samsung Edge in excellent condition. Once I shipped the phone they came back and said they found bad pixels in the screen, and offered $57.00. I used the phone with no problems for a year and never seen a problem with the screen. "

"Great price for the phone I sold them."

"Have been very happy with your service. You are quick and efficient and make it very easy"

"I’ve now sold two items on Gazelle. Everything worked exactly as described on the site.And I got a good price for the things I sold."

"Ordered a time sensitive gift for my daughter, 3-5 days shipping, waited 7 days called. I THEN received the news that communications broke down between the order processing site and the warehouse. I had never been notified and had I not called I have no idea how long they planned on hanging onto my over $200 before letting me know. Had to cancel the order and reluctantly renewed after promised a 10% discount and free expedited shipping ($29! woohoo) 5 days later received the phone via USPS First Class package. Can't find ANYWHERE this package would cost $29 to ship that way. Yes, I have my phone but will NEVER order from Gazelle again! Note: The person I spoke to at Gazelle was as nice as can be, her hands were tied. She is the only reason I re-ordered."