"I was initially offered $190 for my old phone. After they received it I was reordered $80 because of scratches. It’s a 2 year old phone so it’s not perfect but it’s actually in good condition. I requested my phone back (did not accept the new offer) and I’ll give the phone to a women’s shelter. At least I made this b.s. company spend $20 in shipping costs!"
"SCAM! Here's what happened. I sent my iphone 8 to them in PERFECT condition. Not a scratch, dent or problem with the device. I had it in a case it's entire lifetime. They promised me a good price compared to other vendors, but as soon as they received the device, they said it didn't meet their standards and had "excessive scratches" so they gave me a low-ball offer, which I regretfully accepted. I wish I fought them but honestly I need the cash and didn't have the time since I was about to travel overseas. What a waste of time this place is. I hope they're all arrested and their profits are confiscated. 0 stars, AVOID AT ALL COSTS!!!"
"I purchased an iphone 7 in Sep 2019, the phone was great and everything worked fine. However, in Jan of 2020 the phone suddenly stopped working with a No Service message, I went to my service provided and they told me the phone stopped working because it was blacklisted. I contacted Gazelle to get a replacement or refund and they (Ryan in Senior Customer Support) gave me the run around. He said that I had to get an official letter from my service provider indicating that they would not provide service to the phone because it was blacklisted, he was actually trying to make it sound like it was their fault. Ryan was very condescending and unhelpful, he has atrocious customer service skills. The bottom line is that I now have a $300 phone that is worthless while Gazelle has profited by selling a phone that was either stolen or that they did not have the legal right to sell. This should be an easy fix, they should apologize for putting me through this hassle and either give me another phone or a refund. Instead they want to make me jump through endless hoops, waste time without a phone, and have a very dissatisfied customer who will never purchase or recommend there service again. Please look elsewhere for your next phone so that you can avoid having to go through the same problems."
"I ordered an IPhone 6S from gazelle online and I have nothing but great things to say about every part of the transaction. It was very easy to use the website and make a decision on a great priced phone. The company kept me in the loop the whole time my IPhone was being shipped. The phone showed up in 5 businesses days with no charge for shipping. Now what showed up in the mail is what I am most great full for obviously. I open up the box to see my brand new spotless silver IPhone 6S!! I ordered in fair condition “the cheapest option” and received a like new in the box IPhone6S. THANK YOU GAZELLE!!
Sincerely appreciated,
Dan Dimas"
"No issues with the cell phone, not even one scratch. Said they received it and would give me only $1!! Said it was scratched and was cracked! BULL. Requested it back as they wouldn’t address the issue. I better get my phone back. DONT USE THEM!!"
"I trusted I'd have good luck selling my Iphone 8 that was in mint condition. They quoted me $200 for it so I packed it really carefully and shipped it in. They sent back saying that they lowered the offer to $0. They wouldn't accept my item due to: screen has separated from the housing, scratches on the screen and screen doesn't fully light up. All three of these are total lies!!! The screen lights up fine, it's in almost new condition. There are no scratches anywhere on the device and the screen was fully intact with the housing. They said would you like to take the $0 or have us ship it back, I selected "ship back," haven't seen my phone since. I believe that they made up a bunch of bull **** so they didn't have to pay me, and they kept my phone anyway and made money off of it. I was robbed of a phone, and $200!! I am reporting to anyone and everyone I can. These scum balls are liars and cheaters and thieves.
"
"This is an extremely dishonest company. I ordered a Pixel 3a XL in purple-ish. They sent white. At first the agent tried to tell me it was a warranty issue. I asked to speak to a a manager. Was directed to EcoATM. They checked the stock , told me purple was available and that if I were to ship now, since the warehouse is in an adjacent state, it would ship today. Got off the phone rushed to the post office, took a photo of the receipt that USPS had the package, mailed it to support and called back. A different agent told me that was not possible. So after back and forth they sent out another phone. This time it was black. Called back. Again the agents were short and nasty. No where in any of the calls did anyone even say 'We're sorry'.. Was finally refunded and the entire experience is behind me. I have my purple Pixel now.
Go thru a trusted seller on eBay or Swappa if you are buying a phone outright. Then you have a 3rd party to mediate. Not a bunch of morons (not John, he was the only kind person at Gazelle) who can't even ship a proper color.
On top of that they delete negative reviews from facebook and their website. They sent an email ASKING for a review, i submitted a review and they sent an email refusing to publish it because I had been on contact with support. "
"I purchased iphone x silver at last last wednesday. However the phone was not delevered until last Friday and I called. The clerk there told me for unknown reason the payment was not approved once, but eventully went well, so because of this, their system lost track of my order. Which means, if I didn't call them, they would never shipped my phone!
I was upset but thought this can happen, and asked the clerk when the phone will be shipped. He said he's really sorry, and he will send via Fedex overnight shipping, which will one to two days to be here. And I hung up the phone.
Today, phone didn't arrive and I called again, then another clerk browsed their system and says they shipped via USPS, and it will take 5-7 days. What the ****. they said they were sorry and guaranteed they would use express, but didn't make it. **** you Gazelle.
Gazelle will close in next 3 years."
"I have sold two devices (an iphone and ipad) and had great experiences with both transactions. The amount they were willing to pay was above other competitors (including apple themselves). The shipping, inspection and payment process was fast and well communicated. I loved the amazon gift card option for a bonus! I was surprised to see how many negative feedbacks there are for Gazelle on this site. It appears to be a negative feedback loop because my experience was great! I will be using them to buy my old tech in the future and hope more people will try them as well. "
"supposed to give me 100$ for my phone. mailed it in and they adjusted offer to 45$ saying there were heavy scratches. THERE WERE NOT heavy scratches. and then shipped it back to me without the iphone box."
"Bought a refurbished iPhone XR that was supposed to be in excellent condition with zero flaws. After a month of having the phone the back camera and flash stopped working. Then a month later there was a random black line going down my screen which I got that fixed through the warranty company through gazelle and then a month after that the screen completely stopped working but phone was still on an active and gazelle said there was nothing they could do since its been over 30 days since the purchase of the phone. However, when I got the phone fixed they informed me it was hardware problems and the phone was no good which is how I received it. Gazelle did nothing about it except tell me I needed to go through warrantylife which also did nothing to solve the problem. Complete waste of money. DO NOT buy phones from this website unless you want to have constant issues with it."
"After reading the reviews I decided not to purchase a phone on this site"
"I "sold" Gazelle my Samsung Galaxy S8 in FLAWLESS condition. After they received it, they cut the offer by $31!?! The reason: when they got it they stated that the model number was different from an unlocked phone to an AT&T phone. I used it on AT&T but the model number was still on the original sticker on the back of the phone and clearly ended in U, not A. Other than that, when I was originally quoted the phone on their website, the difference was only a few dollars different, for AT&T v unlocked, before I realized the model number ended in U upon actually entering my info to begin the process. Although they didn't want it, I had the original box with ALL the original accessories and this phone wasn't so much as smudged when it left in the Gazelle return box. I even had the original screen sticker "DON'T TEXT AND DRIVE" that I put back on it before shipping. But once you receive a counter offer, they already have the phone, was $31 worth my time to find another buyer? So, yes, I accepted their counter offer, but this is NO way to do business. My model number WAS accurate and this phone was originally purchased from a Samsung store, not an AT&T store. "
"I wish I had read the reviews before I delt with this company. The did the same thing that they have done to everyone else. The offer a price the hold your phone hostage until you accept a lower price. If you done accept, they send a broken phone back to you. Stay away from this company."
"I attempted twice to resell my iPhone SE to Gazelle. Twice they told me that the phone was scrap. They were not honest at all. After I got the phone back from the second time, I sent the phone to Buy Back World and got $72 for the phone. Gazelle's offer, ZERO.
Here is the actual response from Gazelle
• Screen Doesn't Fully Light Up: We found that your LCD screen has some discoloration, defective spots or does not work properly.
• Scratches: We found that the device has more than the acceptable amount of scratches.
• Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
o You identified your gadget as an Apple iPhone SE 64GB (Unlocked), but it is actually an Apple iPhone SE 64GB (AT&T).
"