"the cost has gone up way to much"
"Love the pillow, really helps, but the price has more than doubled in 8 years. I need it for neck but can't we level out here?"
“Thank you so much for your review! We're thrilled to hear that you love the pillow and that it’s providing you the support you need for your neck. We understand your concerns about the pricing and appreciate your feedback. We’re always working to ensure our products are affordable while maintaining high quality. Your input is invaluable to us, and we’ll make sure to pass it along!”
"Just not very happy with the price and shipping cost! :-(
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“Thank you so much for your feedback! We’re thrilled to hear that you found the brush helpful, even though the price didn't meet your expectations. We truly appreciate your input as it helps us improve our offerings and pricing. If you have any further comments or suggestions, we would love to hear them! Your satisfaction is important to us!”
"I have no idea what is going on with my order!"
“We want to inform you that your order has been processed and it will ship out within 24-48 hours. We will share the tracking details once the order ship out.”
"Always find things needed quickly. Plenty to look through."
“Thank you so much for your fantastic review! It's great to know that you quickly find what you need and that you enjoy browsing through our selection. We appreciate your support and look forward to serving you again!”
"While I have NOT done much comparison shopping among products I continue to be pleased with the variety of products here. I am a return customer and appreciate this business."
“Thank you so much for your fantastic review! We are thrilled to hear that you’re pleased with our variety of products and that you’ve chosen to return to us. Your support means the world to us, and we can’t wait to continue serving you with the best health products!”
"This website is kinda hard to navigate and pictures are small and pushed to the left I hate how expensive these are and a necessity to have not covered by insurance "
“We apologize for the inconvenience caused, We will work to improve the website to get it much better than it is right now.”
"I have been looking all over for these, I am very happy "
“We're thrilled to hear you're so happy with your purchase! It's always wonderful to help customers find exactly what they're looking for. Thank you for sharing your excitement with us!”
"Did not include my discount"
“We are sorry to hear that. As per our conversation on the chat, ew have informed the accounts department and they will apply the discount on your order.”
"I initially went to an old, outdated website. The phone assistant directed me to the correct one."
“Thank you so much for your feedback! We're thrilled that our phone assistant could help guide you to the right website. It's great to hear that you found the support helpful! If you have any further questions or need assistance, we're always here for you. Your experience is important to us, and we appreciate you sharing it!”
"The assistant was very helpful. Unfortunately, the $3.99 shipping code I was promised when I logged in was not valid."
“Thank you so much for your feedback! We're thrilled to hear that our assistant was able to help you! We apologize for the inconvenience with the shipping code and appreciate you bringing it to our attention. We'll make sure to look into this issue. Your experience is important to us, and we’re here to ensure you have the best possible shopping experience!”
"This is the best splint for me. So glad I could order online."
“We're thrilled to hear that you found the Right Hand Aid to be the best splint for you! It's fantastic that ordering online made the process easier for you. Thank you for taking the time to share your experience! Your support means the world to us!”
"Easy to order from your company online!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our online ordering process easy and convenient. Your feedback means the world to us, and it motivates us to keep providing a seamless shopping experience. We look forward to serving you again soon!”
"Your shipping charges are excessive, especially for low cost items that I need on a recurring basis."
“Thank you for sharing your feedback! We’re thrilled to hear that you found our products useful. We definitely understand your concerns about shipping charges and are always looking for ways to improve your experience. Your input is invaluable in helping us refine our services. We appreciate your support and hope to continue serving your needs!”
"easy to order & great product"
“Thank you so much for your amazing feedback! We're thrilled to hear that you found our ordering process easy and that you love the product. Your satisfaction means the world to us, and we can’t wait to help you again soon!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I understand your frustration regarding the price increase. It's never easy to see costs rise, especially when budgeting for essential health products. We strive to keep our prices competitive while maintaining the quality and service our customers expect. Your feedback is important, and I will make sure it is noted. If you’re looking for more affordable options or have specific products in mind, please reach out, and I’d be happy to assist you in finding a solution that fits your needs.”