"Ordered wrong jacket. They sent return label and corrected the jacket exchange in first class fashion !!!!"
"I've purchased several parts from online and in store. I always receive amazing excellent customer service and help with anything I have questions about. All staff is knowledgeable and friendly. I will continue to buy from J&P."
"My tail light module shorted out and the rep sold me a replacement but it was a different brand that required a voltage stabilizer and a new tail light that he failed to mention when selling me the new module. It cost 3 times as much and weeks to wait for parts. The issue is that I bought the original Module from your company and they should of know that nothing was compatible with the new module."
"The rack looks really good on the bike. Even the wife said so. I guess that makes it official. "
"Je n’ai pas encore reçu ma commande du 17 Mars mais ce n’est pas grave j’ai toujours été satisfaite de mes commandes antérieures "
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”
"Needed a front master cylinder and got a quality item, precision made and beautiful also!
Arrived before scheduled and perfect condition!"
"Ordered tires, they got lost in shipping, called customer service tires got re-ordered and they magically showed up! "
"I bought most of my parts from you, and the returns were not very hard also.
Thank you"
"SHIPPING ARRIVED QUICKLY. outstanding tire quality."
"Part selections required a bit of homework but the shipping response was phenomenal. Got my bike up and running in no time"
"Great service great parts"
"Quick, cheap and site was easy to navigate. "
"Jp is always top notch! Great customer svc and easy returns and exchanges"
"Fast shipping on excellently priced products. "
" I ordered tires for my fatboy, got them two days later. Can't beat that. I'll continue doing business with J&p"
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. ”
A rep from J&P Cycles, JPCyclesKE, has responded:
“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
”