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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2015-04-25

"I would buy from them again"


Verified
3/5

2015-04-25

"Really bad quality helmet, I have ALWAYS worn an XL, this helmet is way too big, the quality is pathetic.....now i have to pay to send it back!"


Rep reply posted 2015-04-27
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-04-25

"Product was shipped the day it was ordered and I did not request expedited service."


Verified
5/5

2015-04-25

"True professionals with very fast service!"


Verified
5/5

2015-04-25

"Love J&P!!! Great tech support and parts selection. Fast shipping. "


Verified
5/5

2015-04-25

"J&P always works for me !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-04-25

"Super fast processing and shipping"


Verified
5/5

2015-04-25

"Got good information on tools"


Verified
5/5

2015-04-25

"I was very happy I got the windshield. It shipped in a couple of days and was pretty easy to install. "


Verified
5/5

2015-04-25

"Couldn't be happier with J&P!"


Verified
5/5

2015-04-25

"Great products, great prices and quick delivery."


Verified
4/5

2015-04-25

"Better pricing at other venues. But great service and super fast shipping."


Verified
5/5

2015-04-25

"Easy ordering and fast shipping."


Verified
5/5

2015-04-25

"The parts I purchased were a perfect fit. Your web site does a superior job of making sure the part ordered fits on the desired machine. I'll be ordering more."


Verified
5/5

2015-04-25

"Very fast delivery. Ordered a rear tire for a Sportster, arrived in two days. Shipping cost was very reasonable."