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Full Rating Profile + -

Product & services pricing
4.18/5
Chance of future purchase:
4.01/5
Shipping & packaging:
3.71/5
Customer service:
3.72/5
Return/Replacement policy:
3.57/5

Verified
5/5

2014-11-02

"Delivered on time fast and easy yes "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-11-02

"Delivery was exactly on time and exactly right"


Verified
5/5

2014-11-02

"Excellent service, speedy delivery times and outstanding products. Will use J&P Cycles for my future needs."


Verified
5/5

2014-11-02

"Haven't had a chance to use the product I ordered yet. check back in about a month, and maybe it might be a better review. im pretty busy right now with my school work."


Verified
5/5

2014-11-02

"J&P has always delivered quality products on time every time!!"


Verified
1/5

2014-11-02

"The item I ordered was out of stock. It has been over a week and it hasn't even been shipped yet."


Rep reply posted 2014-11-04
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-02

"Very fast delivery in Europe"


Verified
5/5

2014-11-02

"Exactly what I was expecting. "


Verified
5/5

2014-11-02

"Item came quickly and was very satisfied with the service. I'm sure my son-in-law will be just as happy come Christmas Day."


Verified
5/5

2014-11-02

"Great Staff and Super Fast Shipping."


Verified
1/5

2014-11-02

"Along with other things I ordered two new gas tank caps. there was no specification of left or right tank and threading in web site. I received two right threaded caps. "


Rep reply posted 2014-11-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-02

"Product arrived as described, timely delivery and a great price. Will recommend!"


Verified
5/5

2014-11-02

"Amazing prices, great customer service and return/exchange policy is flawless!!"


bvm
Verified
5/5

2014-11-02

"The order was filled in a timely matter, the selection at the store is very good, but being from Canada the international shipping rates are very high. You have to wait until your order is big enough or you really get nailed on the shipping charges."


Verified
5/5

2014-11-02

"quick delivery, customer service was excellent thank you"