"prompt acknowledgement of order and quick shipping - very pleased with products and service"
"I got exactly what I needed, perfect fit. I ordered from you again this week. My only complaint was that I paid the $4.99 fee for faster shipping (forget how it's worded) and it still took 4 days to arrive."
"The transaction was easy and fast. Quick delivery also appreciated! I'll be back!"
"All the orders I have placed with J&P have always been recieved within three days of the day they were placed and I have never had a problem with parts not fitting or working once they were istalled. Great JOB J&P!!!!"
"The mirrors I ordered was delivered with a hairline crack. In an attempt to return there was no return label in the box. Called and spoke with a representative and was told I needed to go online and print up a return label. Then I don't find the state of Hawaii listed. Called again and represenative informs me that I need to go to the ups store to get the label. Now I have to go out of my way to return thus item."
"I bought two of the Driod cell phone holders, the second one was for a buddy that quickly wanted one for his bike when he saw it installed on my bike and how well it held a cell phone. I wish I had done it a long time ago. Plus, it is much cheaper than a new 2014 Harley..."
"As always J&P Delivered the parts in a timely manner, and my order was as described. Thank You J&P."
"I have ordered from them before. Always good."
"First, J&P is usually a great place to shop. But, I ordered an air cleaner for my Harley, and really needed it, so I paid $35 for overnight shipping. Somehow, it got hung up in bad weather and then the weekend and was many days getting to me. I understand that the weather is beyond anyone's control, but I didn't pay $35 for "we'll try to get the part there". I paid for it to absolutely, positively be here. To be fair, they offered to repay 1/2 of my shipping fee. Hmm. "
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. UPS does not guarantee service in cases of severe weather or on weekends. We apologize for the inconvenience.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Good prices, fast shipping, everything came out perfect, got the pieces installed without any hassle. Will buy again, thanks!"
"It was the first time we have purchased from your company. The order was processed & shipped fast. We will be ordering from your company again & will recommend you to our friends "
"Great company!!! Fast shipping!!!"
"I purchased products from J&P for 12 years. I have been a gold club member 2 or 3 times before. I joined with a purchase 3 months ago. The online site had no visible link to gold club at the time of charging my Debit card. I was not given a gold club card discount at that time. No gold club card or info was mailed to me until just before my second purchase 2 weeks ago. The same no gold club link, so no discount again. My wife called customer service, spoke to a person who, instead of listening to my wife, who told her to please link our purchases to our gold club, Instead charged my card again! Then told her {for her problem}to call the "webmaster" what? I chose to let them refund the bad charge, they did finally and I let the gold club issue pass for now...The refund didn't happen till my wife called again 10 days later. The money made it back today. I got a gold club card in the mail 2 weeks ago. Still NO link on the screen of my computer, so after the 3rd call, she was told just to use their 800 number to get the discount. We still love their prices and their company but, their Gold club is clearly having problems with our online purchase. I do the same buying online with, Walmart, OSH ,Home Depot and many others with NO PROBLEMS...Why can't J&P do it the same? Me a future customer? maybe not."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
We have reached out to you to help with a resolution on this issue.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Delivered fast and exactly what I wanted. "
"On time speedy delivery as usual. I love ordering from J&P because I know I will get the right parts in a timely manner"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. The prepaid UPS label is only applicable for the continental United States. Please return using the most convenient shipping method. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”