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Product & services pricing
4.24/5
Chance of future purchase:
4.09/5
Shipping & packaging:
3.80/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
5/5

2014-09-13

"easy to install, quick delivery, great product."


Verified
5/5

2014-09-13

"As always with JP products are good quality, fit is good ....I will continue to be A loyal customer ..."


Verified
5/5

2014-09-13

"Customer service at jp cycles is awesome. I don't even bother going to my local dealers "


Verified
5/5

2014-09-13

"Always have good experience with J&P cycle"


Verified
5/5

2014-09-13

"Although the headlight I ordered is not in stock at this time I appreciate the prompt response from J&P Cycles giving me the choice of waiting, choosing another headlight or cancelling the order. I am confident they will ship it as soon as possible."


Verified
5/5

2014-09-13

"Great quality products. Customer service was great only complaint it took 5 weeks on one of my items..but all n all I had a enjoyable experience ..and very happy with my purchase. "


Verified
5/5

2014-09-13

"Everything arrived quickly, in good shape, as ordered. One larger item was shipped separate and arrived a day later. All products were as advertised, no items returned."


Verified
5/5

2014-09-13

"they were great and I will order with them again. totally satisfied"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-13

"Thanks speedy delivery everything as promsied"


Verified
5/5

2014-09-13

"Good price and fast shipping "


Verified
5/5

2014-09-13

"j&p is on the money once again. timely delivery, quality product, who can ask for more.."


Verified
5/5

2014-09-13

"Quick & easy! Fast delivery, web site easy to navigate. They have everything a Harley needs!"


Verified
1/5

2014-09-13

"I modified the part sent to save time. J&P shipped the wrong size. Will never order again unless I am refunded my money"


Rep reply posted 2014-09-16
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
4/5

2014-09-13

"The box that my order came in was too big and when delivering it had opened from other packages being stacked on top. But my order was not damaged."


Verified
3/5

2014-09-13

"Ordered the wrong part due to lack of size dementions"


Rep reply posted 2014-09-15
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect. Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.

We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.

• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.

• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.

• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/

Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.



We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.

• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.

• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.

• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/

Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”