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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.75/5
Customer service:
3.80/5
Return/Replacement policy:
3.67/5

Verified
5/5

2014-08-26

"As always, Quick delivery and good quality product. Thanks again"


Verified
5/5

2014-08-26

"I received my order in a timely manner and was satisfied with the products I received."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
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N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2014-08-26

"Placed an order with them for a vest on the 16th. Ten days later the order is still waiting to be actually received by them, not me. In the process of trying to cancel my order."


Rep reply posted 2014-08-27
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-08-26

"Excellent website for parts you need"


Verified
5/5

2014-08-26

"Very satisfied. Where's my book?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-08-26

"Fast shipping and a perfect, quick fit. "


Verified
5/5

2014-08-26

"Have never had a problem with J&P always delivered fast and on time,that makes me happy ????"


Verified
5/5

2014-08-26

"Always the excellent service I've come to expect from J&P, I'm sure I'll be back. Any chance of a branch in England?"


Verified
5/5

2014-08-26

"Very satisfied. Quick shipping. "


Verified
5/5

2014-08-26

"everything was shipped together, easy to track and the best part is i found and purchased everything by myself. i will continue and highly reccommend j&p cycles"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-08-26

"Fast delivery! Parts were perfect."


Verified
2/5

2014-08-26

"The quality of the product was very good, its just that I assumed (my error) the front lights I bought were replacement for the originals, but they were not. The originals were turn and running light, the ones shipped were just running. That was my fault I suppose so if I were to rate just the purchase it would have been very satisfied. What I really resented was after ordering on line from this source, I have been inundated with spam and pop ups that are hard to get rid of. If I was interested in buying something else, I might avoid this site just for that reason."


Rep reply posted 2014-08-26
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Please contact us by phone, email or live chat if you would like to opt out of our email notifications. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-08-26

"Order shipped same day, quick delivery."


Verified
5/5

2014-08-26

"Easy to order and they shipped out the same day!! "


Verified
5/5

2014-08-26

"Shipping and delivery immediate and timely. Have used the travel luggage I ordered already and could not be happier. I will use you again. Please send me a catalogue.

Thanks
Jack Houser
"