"As soon as we came in Lilly greeted us with such excitement and enthusiasm! She was really thrilled to help us find the right couch for our style. She went above and beyond to get us exactly what we wanted. Very much looking forward to the arrival of our couch! "

"The folks in the Seattle showroom were super helpful. Definately helped confirm my purchase to see everything firsthand."

"I had previously purchased a sleeper sofa with joy bird so when I needed to replace my other sofas, I came back for more.
I decided to purchase a loveseat along with a sectional. I'm so excited to get them. "

"While I have not received my furniture yet, it was frustrating to get to the point of ordering and customizing. The first issue was: I ordered chairs that were actually not deliverable to my area because of a “glitch” in the website. There was no phone call or explanation. They just cancelled order with only an email to inform me of the issue. Leaving me to have to reach out to customer service to figure out what was deliverable to my area. Then, I picked out new chairs and ordered them. I received the swatch kit. I chose my swatch only to find it had been discontinued and “accidentally” included in my swatch kit. While these issues are not overtly horrible, they have made the buying and customizing process difficult. And frankly, made the company appear negligent and sloppy. I hope the final product is worth the headache."

"I am so impressed working with the representatives at Joybird. They helped us tweak and change our order, and it was simple and easy! "

"Ordering and then changing my mind due to size wasn’t what i intended, so thank goodness for the 24 hour cancellation period! It was really nice to text and then get quick confirmation from an actual person-it offered tremendous peace of mind. Thank you Joybird!!"

"the sales team was very patient and worked with us to select the fabric and the pieces for our living room"

"I originally purchased furniture online then cancelled within 24 hours because I decided to see in showroom. Excellent location in NYC with superior salesperson. "

"I placed an order based on a specific delivery window prior to arrival of houseguests. I received a confirmation email 2 days later with a new delivery window that was 10-14 days past the original dates. I contacted support immediately and was told they couldn’t expedite nor cancel my order. This was a bait and switch. I never would’ve ordered this sofa if the lead teams didn’t meet my needs. I filed a complaint with the BBB but Joybord doesn’t care. With service like this, Joybird will not remain in business. Caveat Emptor."

"Pillows with abstract patterns—well made and unique. I am v happy "

"Did not get a receipt for sale. No transparency about estimated shipment date/estimated arrival. Just dead silence after sale is made."

"Candice was very helpful in setting my order up. I am so glad to have someone to contact with additional questions. "

"I found my perfect sleeper sofa (Briar Sleeper) on their website and went into the store just to confirm it was awesome (it was). Lily and her co-worker were super friendly and personable, and offered suggestions for exploring the surrounding neighborhood.

Re; delivery, it was a shining example of underpromising and overdelivering. At the risk of me buying a quickly-promised couch elsewhere, they told me upfront it could take a couple of months to deliver. But then I got a notification that it was arriving just one week from my purchase date. And then the delivery van showed up early.

So I was pleasantly surprised all around."

"This couch is beautiful and had a lot of good reviews so for the first time I took a risk and ordered online a major piece of furniture. It has almost no stuffing I can feel the frame when I sit on it. Can only imagine how quickly it will smash to nothing. And 50% refund policy… ouch, expensive lesson learned! "

"ordering process has been seamless. Now awaiting completion of purchase and delivery."