"I could not have had a better experience. Scott Lee was extremely helpful in assisting with my purchase. I cannot wait to see my Royale Berry Briar sectional!!! "

"Haven’t received my order yet but to this point, the customer service has been excellent!"

"The sofa was missing a bolt upon delivery and we were told to go to a hardware store to get one. After getting a bolt none of the bolts/legs would thread into the bottom of the sofa. After calling the delivery driver back to ask for assistance, he hing up on me. I went to the hardware store three times and eventually had to re-thread the holes on the bottom of the sofa using a special tool in order to get the legs to go on. "

"The lamp we ordered came much faster than expected..,but missing a nut that would allow us to assemble it. Very shoddy. For what it cost, this is really sad. Tried to call Sunday (website says they have customer service) but no. We have to try to tomorrow. This company needs to get its act together. "

"Easy online shopping. Modern looks and great selections. Just ordered everything for a new apartment . I am now impatiently waiting for delivery "

"Love the product. The customer service is great! I would recommend to family and friends. This company was actually recommended to me by my son in law."

"I ordered new dining room chairs and they arrived on time and in perfect condition. No assembly was required at all! I"

"We chose a "ready to ship now" couch as we needed it ASAP - except they delivered the completely wrong item - it wasn't even a couch. We called support and they said to send an email and they'd get back to us that day. We didn't hear from them until the next day and they told us it would be another 5-7 business days before we'd get another update. "

"I received a gray 8x10 rug from rugsusa (???) the day my joybird rug was notified delivered. It was addressed to me so clearly some mixup. I’ve never ordered anything from rugsusa. I never received the 9x12 Eloise rug I ordered. I submitted a query last week but did not yet hear back. "

"The driver came to my building and then left I could see they were in the area via the tracking. I called all the customer support numbers emails text with Joy. Bird couldn’t get a hold of anybody eight hours straight. It says the couch is delivered. It is not trying again the next day to contact anybody at all response no response, customer service really disappointed. Looking forward to receiving this couch for a long time. Very bad experience. "

"Justin was super. I decided to call the store and we got everything accomplished over the phone. I am an Interior Designer and deeply appreciated his attention to detail."

"Great experience with customer service via text! Information was seamlessly updated! So convenient!"

"Smart and I love the store"

"Still waiting for a shipping update "

"One of the reasons we selected this brand was the ship date said 4 weeks when we built the sofa we wanted. Now when we checked in the progress it said the expected ship date is now 8 weeks. Twice as long. We would have purchased a sofa somewhere else if we knew that. "