"I was not completely satisfied with the fabric and inquired about a return. I was told I would only receive a small percentage of the cost back for my return. I expected to have to cover shipping but to only receive a small amount back was not even worth returning it. I guess that’s what they want even though they state “easy returns”. It may be easy, but it will cost you!!"

"Joybird was very easy and helpful in arranging delivery of my bed frame. I needed their white glove system too."

"great products and fast delivery"

"Easy, fast, informative and efficient "

"This is the dumbest thing ever. My order isn’t super be here for another 3 weeks yet you ask my how my experience went. Don’t wartime on these stupid emails. "

"The 50% restocking fee is outrageous. They advertise 90 days return but hide the restocking fee.. Beware when purchasing from JoyBird. "

"The end of season sale has amazing discounts. However, there seems to be some IT issues because when you add pillows to your order it raises the price of everything in your cart. So then you have to buy the pillows separately charging an additional shipping and handling fee which I was told could not be waived. There was also a rug we wanted but the system kept giving us an error message and we could not add the rug. The system error was fixed but we could not add the rug to the order we already placed and instead we would need to pay an additional shipping fee. "

"Person who helped us in store was non pushy. Helped us find what we needed. can’t wait to get the couch. "

"My girlfriend went into the DC location to test out selections I had made online, and worked with the Assistant Manager, Candice. We went through the store "together" while I was 40 miles north in MD. Candice and I spoke after our call and made everything happen quickly and seamlessly. I can't wait until my new sectional arrives!"

"I needed to be in touch with customer service several different times to finally get my order correct. In the end, I had a problem for which I left a message to speak to a manager. No one ever returned that call."

"We went to one of the showrooms in Los Angeles and purchased twin bed chairs and one ottoman. (We thought we could share it) just ordered another ottoman . The comfort of the furniture is fantastic! The sales team was so helpful. Great experience all the way around. "

"Customer service took care of my every concern!"

"I purchased a beautiful, bold Hughes sofa in 2017, my sister then purchased and now my mother has ordered. Customer Service A+, helpful, friendly and you get to speak with a real human. Thats right folks - a REAL human. "

"I love Joybird! Amazing quality, fabulous customer service! "

"I ordered my couch over a week ago and there has been no progress."