"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"It came I love it! The colors are beautiful on the pillow I was so excited when I pulled it out the packaging. Also it feels great! I' m considering buying another item from Joybird love the quality."
"We went in generally having a sense of which sofa would work for our space and the team at the showroom were a huge help working with us ri narrow down our choice. They had great suggestions on our fabric and color choices too. Can’t wait for our new sofa to arrive!"
“Thank you so much for your amazing review! We’re thrilled to hear you had a fantastic experience at our DC showroom. Our team loves helping customers find the perfect sofa, and it’s wonderful to know they were able to assist you in narrowing down your options. We're just as excited as you are for your new sofa to arrive! Enjoy the journey of making your space uniquely yours!”
"I received amazing help and care from a designer at the LA location. Daniela: thank you for everything. You were great when everything went well and even better when I needed help with design and with getting some minor fixes done. We are so happy with everything! "
“Thank you for the great review! We are so happy to hear that Daniela provided an excellent experience for you. Let us know if you have any other questions, we're happy to help. ”
" Everyone has been very pleasant & answered all questions when I called."
“We're thrilled to hear that you had a positive experience with our customer service team! Thank you for choosing Joybird. We can't wait for you to receive your new couch and hope you love it as much as we do!”
"Working with Claudia was a great experience, fun and stress-free. She knows her stuff, worked hard to understand our needs and find solutions. In the end we walked out (actually, it was delivered) with a whole living room of furniture. Love the furniture and the prices, too."
“We are so happy to hear that Claudia was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Sofa is beautiful , sturdy and comfy , love the soft fabric . It came very quickly and on time . The delivery guys were great , very friendly and set it up perfect for us . "
“Wow! We are absolutely thrilled to hear that you are enjoying your beautiful new sofa! It’s fantastic to know that it’s not only comfy but also sturdy and stylish. We're glad the delivery went smoothly and that our team made the setup a breeze for you. Thank you so much for your kind words and for choosing Joybird! Enjoy your amazing space!”
"Had a wonderful experience in store at the Beverly Hills location - very helpful service, but they also let me browse and bring swatches all over the store to look at color pairings and fabrics in different lighting. Highly recommend!"
“Thank you so much for your amazing review! We're thrilled to hear you had such a wonderful experience at our Beverly Hills location. It's fantastic that you found our service helpful while also enjoying the freedom to explore and find the perfect color pairings. Your recommendation means the world to us, and we can't wait to welcome you back for more delightful furniture adventures!”
"Had issues which were addressed and resolved quickly. Very pleased. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service team. It's wonderful to know that we could quickly resolve your issues and make you feel pleased. Your satisfaction is our top priority, and your feedback truly motivates us to keep providing the best service possible. We appreciate you taking the time to share your experience!”
"I’ve been eyeing the Elliot leather sectional online but was nervous about buying a couch sight unseen. The website indicated there was a floor model at the DC store so I went in person to check it out. The couch was there as advertised when I arrived and I had a delightful store experience. Kevin M greeted me when I arrived and was extremely helpful and friendly. He was able to assist me in finalizing the purchase at the store and overall added a lot to the couch buying process. I haven’t gotten the couch yet but so far so good and the buying experience was great. "
“Wow! Thank you so much for your fantastic review! We're absolutely thrilled to hear that your shopping experience was smooth and enjoyable, especially with Kevin M's exceptional assistance. It’s great to know you found the Elliot leather sectional just as you hoped in our store. We can't wait for you to receive your new couch, and we’re confident it will look amazing in your space! Your excitement means the world to us, and we appreciate you taking the time to share your experience!”
"I sent an email less that 24hrs after my order requesting to cancel part of it but never got a response back. After calling even before shipment they said they would need a 35% restocking fee. Im very upset"
“Hi there, we have confirmation that your order has been canceled and fully refunded. Please let us know if you have any questions or need additional assistance, we are here to help. ”
"Joybird's Briar sleeper sofa is very comfortable as a sofa -- i haven't used the bed part yet. It feels very substantial, and the color I ordered - Royale Peacock - is really quite beautiful. The seat is also high enough to accommodate most long-legged friends. Delivery was done without any hitch. I was concerned that ordering a couch without sitting on one first might be a moistake -- but the previous positive reviews were right. This is good product, and it was easy to order what I wanted. "
“Thank you so much for sharing your amazing experience! We're thrilled to hear that you love the Briar sleeper sofa and that the Royale Peacock color is just what you were hoping for. It's fantastic to know that the comfort and height of the sofa are perfect for everyone, and that your delivery went smoothly! Your confidence in ordering without sitting first means the world to us, and we're glad the positive reviews helped you make your decision. Enjoy your beautiful new sofa!”
"Cam was very prompt and helpful in answering my questions. This led me to making a purchase on the Holt sofa. "
“We are so happy to hear that Cam was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"This will be my second Joybird sofa purchase. My first was many years ago when I ordered a large 4- piece sectional. If I didn't move 2400 miles and downsize I would still have that first one! I cant wait for my new one to arrive. "
“Wow! Thank you so much for your incredible review! We're thrilled to hear that you're coming back for a second Joybird sofa after loving your first one. It means the world to us that you've chosen Joybird again, especially after such a big move! We can't wait for you to have your new sofa and hope it brings you just as much joy as the first one did. Happy waiting, and get ready to enjoy your new stylish piece!”
"Swatches came quickly and purchasing process was easy. Waiting to hear more and excited to receive my couch! Looking forward to purchasing more. "
“We're thrilled to hear about your positive experience! It's fantastic that the swatches arrived quickly and the purchasing process was smooth. Your excitement means the world to us, and we can't wait for you to receive your couch! Thank you for considering us for your future purchases—there's so much more to explore!”
"When we walked into the DC showroom, we met Candace. She matched our vibe perfectly. She answered our questions but gave us space to browse. When we started to make decisions, she provided suggestions and helped us make a terrific choice. GIVE THIS GIRL A RAISE!
We are excited about our purchase and cannot wait for it to arrive!"
“Thank you so much for your glowing review! We are thrilled to hear that you had a fantastic experience with Candace and that she went above and beyond to help you find the perfect furniture. We truly appreciate your kind words and are so glad that you are happy with your purchase.”
A rep from Joybird , JoybirdFurniture, has responded:
“Wow, we’re thrilled to hear you love your lumbar pillow! The beautiful colors and quality really do make a difference, don’t they? It’s fantastic to know you’re considering more from Joybird. Thank you for sharing your excitement with us!”