"We ordered the Eliot sectional in leather and were so excited about this piece. However, when the couch arrived the chaise portion was a completely different leather treatment and color than the rest of the couch. It also did not have the product tag attached, it seemed like a return or something. We send numerous photos and spent time with customer service and they would not address the issue. We now have to return and work with a more established brand for our couch. Avoid! "

"The designer who helped us in the showroom was knowledgeable and helped with fabric selection and steered me to a better hair selection for my needs"

"Love Gregory ! So helpful!!!!!"

"I love my new couch. I wish they would have put on the brackets to join the 2 pieces though. "

"why are you asking for feedback, i haven’t gotten the furniture let alone any shipping updates. when i ordered, it said in stock and delivery in 2 weeks. now it looks like 5 weeks. facts matter…"

"The delivery guys were terrific.. personable, funny, and very efficient
And we love the coffee table"

"I've wanted a Joybird couch for years, and I was not disappointed by the store, the staff and I LOVED the furniture.
The 40% off sale allowed me to be able to afford an ottoman to go with my couch and I hope to add more chairs soon.
Shipping was good too! White glove treatment for $129."

"You pushed my delivery date out a month, and made it during a week in traveling. Very disappointed in the initial order delay of over a month, and now it’s two dang months from order to delivery. That’s not great these days when consumers are used to overnight delivery. "

"Christine is a delight to work with and is very thorough with her follow ups"

" Very hard to get information. I finally got a delivery estimate and it now says it will be another month until my chairs arrive. Not impressed."

"Since my initial email I have heard and received nothing!"

"Bought a sofa from joybird - the frame broke after a month. They replaced it, but the replacement broke in the same place within a year. Wildly cheap materials is all they use.

Save yourself the headache and the money. Their pictures are cute but they cut corners in their production and sell you flimsy, crappy furniture that doesn’t even last a year."

"You need to take a look at your return and cancellation terms. They are not in line with competitors or other retailers. 35% restock fee to cancel and in stock item before it ships is insane. We were hit hard by Helene and I need to pull the trigger fast, but then needed to change the order 48 hours later. What another hit to find out we were going to lose $1k+ if we canceled out order. I would have never purchased had I seen that prior to ordering. "

"I contacted costumer support to verify shipping and AFTER i purchased they postponed it by 2 weeks. Buyer beware! "

"I accidentally ordered the wrong couch. I immediately contacted Joybird and Johnny took care of my mistake canceling my order and issuing a full refund. "