"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Honestly, both my new couch and outdoor couch exceed my expectations. This is not a paid, Ai anything comment. I’m beyond impressed with the quality and care and joybird in general. Telling everyone and anyone to buy from them!"
"I sent a cancellation email cause I needed a different size, next day I get an email that the shipment got moved up 3 weeks and is on it’s way. Called and there’s nothing they can do except charge me a 25% cancellation fee and give me a return label. Great, now I gotta ship this big a** rug.
Then to add insult to injury, I was scrolling on Pinterest and I found the exact same rug being sold elsewhere online for 200$ cheaper!!!
What a scam!!!"
"I was looking for a sleeper sofa for our new guest room and John was so great showing me all the options!
The order is placed, can't wait for our new sofa to arrive!!"
"Purchased an ottoman at a great discounted price. Haven’t received it yet but nearly a month for delivery is a very long time. "
"1. Super long wait times over phone, text, and email support
2. Poor communication from the delivery support representative I've been in contact with; huge lack of empathy when I explained the situation and what I was asking help for (recommendations for what other NYC customers do re: deliveries)
3. The delivery support representative communicated vaguely and gave false reassurance—specifically, "It'll be super easy to reschedule your delivery! It's best to lock in a time now." After locking in a time and looking to reschedule, she told me I would have to call back into the support line (reference point #1) 4 days after the missed delivery to reschedule a new delivery date. I wish I knew this ahead of time before booking a delivery time, but the process was not properly laid out."
"Richard was quick to respond and very helpful in ordering my new couch! I cannot wait to get it :)"
"great showroom, great staff. so excited for my couch."
"We found the perfect couch for our tiny apartment. Special thanks to Kayla who was super helpful and knowledgable. "
"We had a great experience at the showroom, super knowledgable staff! I can't wait for our chair to be delivered!"
"I don't like the pageantry of the site as it's not obvious how you shop by collections. If you click "Sofas & Sectionals" you're brought to a never ending page of all collections and all configurations shown in this gross grey color. That "shop by" carrot should be the default experience. "
"I have been looking at Joybird for months, and when it was time to make a final decision, I really appreciated the help (twice) when I called customer service! Both the gentleman and the woman I spoke to as they were helpful, knowledgable and friendly! "
"Ordered a sofa back in 2019 and love it. I recall then my main issue was the extreme delays in production and shipping, but the end product made me very happy, and joybird gave me a $250 credit for my trouble that I just now used on my current sofa purchase. This one is estimated to arrive in about 1.5 months. I wish the sofa would arrive sooner, but I also appreciate each piece is made to order…quality takes time. The main issue I had this time around was with the website. I could not get the billing page to load on my Mac in chrome. After several attempts I tried my iPhone instead also using chrome, and that worked. Looking forward to enjoying our new sofa in November!"
"Ordered Sept 22 and building has not even begun. Original delivery date is already delayed. This is dissapointing."
"I'm extremely impressed with the customer service we received."
"Cae Blackwell in the Denver location, was awesome to work with and extremely knowledgeable of the product. I was furnishing a small vacation rental in Florida and she helped me pull it all together with my design vision. Even the manager of the store got involved to help get it all done in a timely manner. I have been an interior designer for over 25 years now and Joybird is a breath of fresh air. I am so happy to have found a furniture store that has the quality, look and colors that the market has been missing for decades. Thank you!"