"We walked into a Joybird store and the salesman was helpful and it was an easy experience "

"It would be nice if the webpage didn’t go back to the top after you click on something and then try to go back to the previous page—you have to scroll back to where you were. Otherwise it’s great. Thanks."

"Checking out on the web consistently failed to load at the final billing step. I was only able to place the order via the mobile site.

Product pages frequently wouldn’t load with a 504 error too. "

"Waiting to see when delivery is coming "

"Purchased in Harper Amber Gold. Scheduled delivery day, received email day before with 3 hour window, delivered early, guys were great, love love love sofa."

" my problem is not a warranty issue. the wrong mattress was delivered? can someone call me about this? i paid for upgraded mattress"

"I have not yet received my furniture yet, but it was nice to be able to try the pieces, see the fabrics, and discuss the items with staff, all of whom were very helpful."

"We enjoyed meeting Noha Alhams. She was helpful as we made decisions related to space and configurations. She even followed up the order by providing additional details about the ottoman that made us smile. I highly recommend shopping at Joybird in Chicago, Illinois. "

"I ordered our sofa online, in velvet, Royal forest. It was delivered in perfect condition. It is so beautiful in person! The color and fabric are gorgeous! I especially love that the sofa is deep enough to take an afternoon nap on. I highly recommend Joy Bird."

"There was no customer restroom at the showroom. After driving three hours we entered the store expecting to use the restroom and instead we were redirected down the street two blocks to a Peet’s Coffee. that was irritating and cast a mark on our experience. we know you have a restroom for your employees. Keep it clean and allow your good paying customers to use it. Ridiculous!! also, we were disappointed that the showroom is so small. The selection there is very limited. Our salesperson was fine and helped with a late cancellation."

"I am still waiting for my chair and ottoman to be delivered and so far the customer service is average. They have given me a few updates on the order, but my biggest gripe is that it's impossible to check on your order at will if you did not create an account when you made your purchase. I cannot access that information unless they send an update to my email unprompted (totally random). That's a terrible system! Why can't I just look up my order by the number to see what stage it's at in the building-shipping process? Just a simple graphic with a progress bar would do just fine. "

"It didn’t let me cancel the item when I realized there was an excessive 29 dollar shipping charge. I still don’t have the item. I can’t check where the item is, because I don’t want to start an account putting in yet another password. There isn’t a guest link. "

"Working with Lillian was a great experience. She walked us through so many combinations and options while we were deciding on the new couch we wanted. She was patient and helpful in finding the right configuration and answered all of our questions. We highly recommend the Joybird shopping experience and working with Lillian. Thank you again!"

"My delivery timing was immediately pushed back from 4 weeks to 5 weeks upon purchase and then to 8 weeks within a week of purchase. There is no way Joybird didn’t know that the delivery time is longer than 4 weeks, and they are just straight up lying to customers. "

"So happy we ordered another couch !!"