"We were not looking forward to shopping for a new couch. As soon as we walked into the Cherry Creek store we met Paul. Paul made the whole experience fun. The floor models and fabrics made it easy to visualize different configurations. Great experience all around. "

"We walked I. Just to see what the sleeper sofas were like. Can’t tell comfort from a photo. We were greeted nicely. The sales person explained all the benefits of the different models, pros and cons.
No pressure to buy.
Good input on fabric types.
Very nice. No big box feel."

"From the moment I walked into the store I was greeted by friendly, knowledgable associates. The store environment is fun and filled with beautiful colors to choose from. I highly recommend Joybird."

"We are awaiting delivery so cannot comment on the product. Our experience in the showroom was a tad frustrating with many folks on their computers when we were wanting some help. We had questions before we made our purchase and it was difficult to get someone's attention to help us. We were told to order online and not when we were in the showroom, which seems odd? Ordering online we ended up ordering the wrong product. We tried to delete it but was unable and learned there is a time deadline to cancel. I called and emailed but did not get a response. Good news, someone saw the double order (not the phone call or email) and both emailed and called to check on it and fix it - which was awesome!! Thank you"

"While I appreciate the customer service helping me with dimensions of the couch etc I HATE that there’s not an option to just assemble to sofa myself. Ridiculous to pay $120 on top of thousands for furniture and taxes. Hidden fees shame on ya!"

"Prior to ordering a couch and chair set I emailed asking if I would be able to split the shipping on the shipment and get the couch first since it was set to ship in two weeks and the chair was five weeks. I received and email communication saying that wasn’t an issue and they were placed in a cart for me. I asked because I will be moving and was hoping to have a couch as I move in.

I proceeded to order the couch and chair set and noticed that both items were marked to be delivered in 5 weeks. I emailed back and was told that split shipping wasn’t an option and the two items would ship together. I am a bit disappointed in that because I ordered a second choice couch of mine due to the faster delivery times.

I had another email that was sent back and forth last Thursday or Friday and I still haven’t received a response.

Just a bit disappointed a bit in the situation. "

"We went to the Joybird location at the Row in Los Angeles and the associate was fantastic in helping us pick and order our new couch. Can't wait until we receive it! "

"Jazmine Renteria my design consultant was very helpful explaining and showing me the different fabrics best for having cats. And the different couches best suited for my space. "

"Tre Calvert was who helped us and he was super knowledgeable, helpful and just plain nice. He helped guide us to options that addressed our needs and even grabbed a little model they have of sectional sofas so we could figure exactly what we needed for our space. He also just knows the product lines and has a super engaging personality.
We're eager to get our furniture, but I can tell you that Tre made our shopping experience in Joybird's showroom a very good experience."

"The staff member was very helpful, a great communicator, patient and easy to work with. She showed us all of the options, and we feel that with her guidance we have made an excellent choice. We are excited to receive our purchase!"

"Never again I will buy something from this company"

"Tried to reach out to salesperson I spoke with and she never responded. Finally ordered online. I actually never received a confirmation of my order but a week later received an email that said they are looking to source sustainable wood. I WOUKD RATHER get an email about order and an estimate d date of delivery than nothing and then and email about sustainability. "

"Our experience with Claudia was great. There was no forced or pushed sale. She just listened and showed us our options. Joybird has very comfortable and cool furniture with unlimited options. I have not received my couch yet but we are so excited!"

"We had a good experience working with the showroom staff who let us take our time and helped us envision and calculate measurements for multiple sectional configurations. Our sofa arrived when expected, and we like it so much we ordered an additional piece."

"Wooden frame was shattered on multiple sides when delivered. "