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Product & services pricing
3.48/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.23/5
Customer service:
3.70/5
Return/Replacement policy:
3.27/5
Featured Review


Verified
1/5

2024-10-17

Poor customer service

"Cannot access delivery update via the "Track" link
The Chat feature result is "We will be in contact within 1-3 days" Really?
Calling the 888 number results in a 5 minute wait to hear "please leave a message"

This was done in order within a half hour.
"

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Verified
5/5

2024-10-17

Excellent service by Suz and Cae

"Super helpful and have great design suggestions! Great team! "

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Verified
4/5

2024-10-17

Delivery date

"I ordered a bed based on the delivery date given to me at checkout (I am due with a new baby beginning of Dec) and it was supposed to be Nov 17, however now it’s looking like the bed won’t be delivered until after the baby is here which kind of takes away the whole point of me ordering it from you all. I would have went with somewhere else if the delivery date had been accurate "

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Verified
1/5

2024-10-17

Nothing joyful about it

"The couch arrived and looks good. That is the only thing I have nice to say. The material is cheap and has scratches in the “leather” already. It was delivered a few hours ago. Now we are feeling cheated because to return it would cost as much as another new couch with their 50% restocking fee and having to pay shipping back to them. Avoid this unethical company at all costs. Truly a disappointment in so many ways. "

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Verified
3/5

2024-10-17

Solid, stylish, but…

"The dresser is solid, and stylish, and seemed a good but, but the drawers are nearly impossible to open, and I’m afraid once I fill them I really won’t be able to. I’ve contacted customer service to see if they can send a repairman to adjust the drawers. (I paid $129 for White Glove service but all the driver did was carry it into the house and take it out of the box. A minimum wage task that I could have done by myself with a dolly.) So hopefully they can send someone asap and I’d be able to adjust my rating. "

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Verified
5/5

2024-10-17

Great service

"Matthew was super helpful! Thank you! "

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Verified
5/5

2024-10-16

Always great communication and support

"Joybird keeps us up to date, communication is great, we love our 2021 purchase and know we'll love this one for our office too "

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Verified
2/5

2024-10-15

Post purchase service not the best

"Can’t log into the website to check on my status (literally prevented from entering information). Also there was a price drop right after I bought my item and I can’t ask for a credit. "


Verified
1/5

2024-10-15

Terrible Service

"I made an order in August for a console unit. I got it for a very good deal, 75% off. I was very excited about my purchase. It was supposed to be delivered around 23rd of September yet it was not even shipped at the time. I reached out to the customer service, they knew nothing about it and told me to wait two weeks. After two weeks nothing came. Then I received an email saying they cannot locate my item and they need to cancel my order. I was given a 150$ coupon. I am extremely unsatisfied with Joybird and will not be shopping there again.

While waiting for my order back in September, I saw the Oberlin Console cabinet -the one I got for 675$ on clearance sale was being sold for the full price again for 2700$. How can I not suspect that Joybird just sold my already purchased item to someone else for the higher price?
"

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Verified
1/5

2024-10-14

Got screwed over!

"My experience started out great with my order and first phone call. Then I got sucker punched by Joybird when they emailed me the day before my sofa were to be delivered to tell me there was a 'glitch" in their system and my items were unavailable. How did this not get recognized earlier when they should have already been in route for delivery. So instead of honoring the price on another sofa, they are offering me a generous 35% discount. Now, why would I place another order with them and waste my time? Clearly lack of communication with processing orders. "

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Verified
5/5

2024-10-15

Great customer service!

"Friendly, helpful and quick service"


Verified
5/5

2024-10-15

Great In Store Service

"Our sales representative was knowledgeable about the products and helped us from start to finish of the sale. She alo offered further assistance during the build process and delivery. This type of service felt personal and custom, which is why I chose to purchase my second sofa from Joybird."

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Verified
5/5

2024-10-15

Great Experience

"The showroom in DTLA was beautiful. I knew what I generally wanted, and Kayla helped guide me through the final products purchased. She was very knowledgeable and patient, and all the staff working there were very nice. I also received a very thorough email after I left reviewing my purchase, the policies, and next steps/what to expect. The entire experience was wonderful!"


Verified
5/5

2024-10-14

The Best Buying Experience EVER!

"John, the salesman who helped us was fabulous. Super laid back, extremely knowledgeable, and very friendly. I've been looking for the perfect furniture for a long time, but didn't want to buy online without actually sitting on and seeing the couch and chair. I'm so excited about all the color and style options Joybird has, and can't wait to get my new furniture!

I would highly recommend that you check out the Joybird in the Pearl in Portland, Oregon, and ask for John!
"

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Verified
5/5

2024-10-14

Alicia was amazing

"Great service! Super helpful"