"We just completed our second purchase with Joybird.! The showroom in Portland, Oregon is absolutely gorgeous. The staff is knowledgeable and helpful. Their customer service has been fantastic. We ordered the Estelle king bed and two matching nightstand's. The quality and workmanship of this set is outstanding. I know we will love this set for many years to come. "

"110% will never be a customer after this month long process to just cancel "

"Everyone is happy with the lamp. Thanks!"

"After checking out other stores in Soho and being almost ready to make a less expensive purchase at a competitor, I walked into Joybird. Tammy welcomed me and my friend, without the "Soho attitude", and guided us to make the right selection followed by patiently recommending different fabrics to go with the walls in my apartment. I was so happy with the level of service that I decided to make my purchase with them. I look forward to the delivery and to enjoy the new sofa in my apartment."

"Taynsha at the Washington DC location was incredibly helpful! Very efficient and informative. Couldn't have asked for a better experience. "

"Will see when couch will be delivered . "

"We were well taken care of at the soho store. We weren't pushed or rushed. We look forward to our new sofa. "

"I tried everything and the sectional slides away constantly when you adjust laying position. Disappointing "

"We shopped Joybird in August. Paul helped us find something we liked. Since we did not have our house yet, we came back in November. Paul was there to help again! He was super helpful the whole time and very patient with us. Thanks Paul!!!"

"I absolutely love every piece I've ever purchased from you!!! "

"She was amazing and went above and beyond what anyone should expect to help us out with our orders. We had to leave for our flight from the showroom and she took care of everything. We called the following Monday to order and she worked with us for 45 mins on the phone to make sure our custom order was correct and the way we wanted it. "

"The wait time is already long and when I went to check the delivery day it showed pushed out to even later. Good thing I didn’t buy my holiday plane ticket yet because I’m now having to leave later than I was planning. "

"I ordered the Holt Modular sectional with high expectations. The estimated delivery date was late Nov. I received and update stating the piece was delayed and would not be ready until Jan. I was so disappointed and really needed it before Christmas. I called and was told the fabric I selected was not in stock which is what caused the delay. The associate I spoke with was very helpful with assisting me with a cancellation and full refund.

I called back a week later to see what color/fabrics were available. I was greeted by another associate who took the time to help me select a different option. He did a virtual call with me and showed me the wall of fabrics and put in a new order for me. The estimated delivery is now mid Dec or right before Christmas. Fingers crossed that it comes in time."

"Please read the small print when purchasing from the company. If you do not cancel within 24 hours, you will then be charged a 35% restocking fee before the ink is dry. Also, if you decide when it is delivered to the warehouse locally that the furniture will not work before you actually physically receive the items, you will then be charged 50%. There is no wiggle room with this policy. They do not care.

These are the most restrictive company policies I've ever encountered. Read the BBB (Better Business Bureau) reviews in how this company deals especially with these specific issues and/or if the delivered items need to be repaired or are found to be defective from the get-go. They also don't take responsibility for significant delays yet hold the customer hostage if you change your mind after 24 hours.

I would think very carefully before ordering from them EVER.

"

"When I ordered my couch, it had a 3-4 week delivery date. When I received the confirmation email it was 5-6 weeks. Now it is showing as 7-8 weeks. In lieu of a response to my query to customer service, I received this “Request for Review” - not loving the service but hopefully I’ll love my couch when it comes 2 months after ordering "