"You pushed my delivery date out a month, and made it during a week in traveling. Very disappointed in the initial order delay of over a month, and now it’s two dang months from order to delivery. That’s not great these days when consumers are used to overnight delivery. "

"Christine is a delight to work with and is very thorough with her follow ups"

" Very hard to get information. I finally got a delivery estimate and it now says it will be another month until my chairs arrive. Not impressed."

"Since my initial email I have heard and received nothing!"

"Bought a sofa from joybird - the frame broke after a month. They replaced it, but the replacement broke in the same place within a year. Wildly cheap materials is all they use.

Save yourself the headache and the money. Their pictures are cute but they cut corners in their production and sell you flimsy, crappy furniture that doesn’t even last a year."

"You need to take a look at your return and cancellation terms. They are not in line with competitors or other retailers. 35% restock fee to cancel and in stock item before it ships is insane. We were hit hard by Helene and I need to pull the trigger fast, but then needed to change the order 48 hours later. What another hit to find out we were going to lose $1k+ if we canceled out order. I would have never purchased had I seen that prior to ordering. "

"I contacted costumer support to verify shipping and AFTER i purchased they postponed it by 2 weeks. Buyer beware! "

"I accidentally ordered the wrong couch. I immediately contacted Joybird and Johnny took care of my mistake canceling my order and issuing a full refund. "

"Very good customer service very informative and very"

"Tammy was very helpful, giving clear explanations of the different furniture, sizing and fabric options. "

"Love the style and versatility that Joybird provides. Beautiful fabrics and designs. Our salesperson was so helpful in helping us create what we weee looking for, and was not pushing or rushing us to buy. We already knew we were going to buy, just not sure which style"

"Joybird is a terrific store with high quality, good value, great looking products & so many options in styles, fabrics & colors. We visited the West Hollywood store and Spencer was incredibly helpful & gave us outstanding design suggestions. After purchasing a sofa & storage ottoman for our living room, we went back a couple of days later & worked with Spencer again to get a few more pieces for the living room & a sofa bed for a guest bedroom."

"Had a really great experience working with Charlie in the Philadelphia location. He made the process easy with little pressure and lots of experience to help with decision making"

"Terrible experience. Ordered several items, one one arrived. No refund or notification it would be delayed. "

"delivery team came just as expected and were courteous and professional. delivered the piece we ordered without any problems, right to the room where we wanted it. thank you!"