"Two years later and my Briar sofa is still going strong, which is saying a lot considering the abuse it takes from my dog and husband. The body and frame of the sofa are as sturdy and solid as they were on Day 1. The cushions and fill are still supportive and sturdy and ultra comfy (no saggy cushions here!!). The pet friendly sunbrella fabric we splurged on is beautiful—even if my pup managed to fray the seat cushion. Despite that, I’m still giving five stars because I called customer service, and they couldn’t have been more helpful providing me with cushion replacement options! As for the Knife Edge Pillows -- holy moly. I got them in Royale Peacock, and they are hands-own the best throw pillows I've ever purchased.

Overall, I’m super pleased.
"

"We recently purchased multiple pieces for our new home. Not only did Joybird keep us updated on the manufacturing process, but they worked with us when we needed to delay the delivery of our items because our home was not yet ready. They have also been incredibly responsive, going above and beyond to make things right, when one piece arrived in slightly less than perfect condition. Joybird's customer service is exceptional and it is obvious they take pride in the quality of their product and their relationship with customers. We will be repeat customers.
"

"You’ll need to plan on at least a month delay on your order and don’t expect any communication around that. One month after we ordered and a few days before we were quoted to receive it they finally told us it wouldn’t be in for another 3 weeks and that was just to ship. No apology, no communication, nothing. Just an oh well! "

"We recently purchased a new home and needed to fill a larger living room. New couch time! Upon recommendation from a close friend, we ordered a Hyland Corner Sectional and it's been such a great addition to our home. Room enough for both of us to stretch out and enough room for our 80 lbs Golden Retriever. We chose to go with the pet friendly fabric for our couch and I am honestly so impressed with it. Still just a pup, but pushing 80 lbs, our boy hasn't caused any fraying, left any marks or anything. It's held up great so far and we just love the modern look in our living room.

We have also had a wonderful customer service experience and would recommend Joybird to anyone. "

"Really enjoying my Briar couch. Looks beautiful in the space and is incredibly comfortable. Also loving Joybird's customer service. I talked with a wonderful woman who helped me with everything I needed.

Thanks!"

"Seamless experience with ordering, shipping, assembly, everything. And the perfect size chair to cozy up with a cup of tea and a book in the fall/winter months. "

"I’ve ordered three desperate items from Joybird and haven’t been disappointed yet! I was definitely a little Scared spending 3000 dollars at an online realer for a couch!! And not just any couch, it is a beautiful sectional with a pullout queen bed. To trust and click buy was a gamble. But I read reviews first about their customer service and it seemed good. I have t had to use their customer service as of yet so I can’t attest to that. In all I’ve boughten a large rug and two couches. I will continue to buy from them as they have proven to me to provide high quality product and service!!! I will also recommend them to family and friends."

"Never heard about Joybird until we found the company online. So glad we came across the website and have found their furnishings to be well-built and eye pleasing."

"It was a big hassle getting my furniture delivered....Delivery was delayed and on the day it was supposed to arrive it was missing some parts meaning I have to wait even longer before it finally came....nice piece loving it!!! but scared to make another purchase. Customer service wasn’t the best either, kept tossing me around."

"Good product worst customer service experience I've ever had in my life. The product is great but I was completely let down by customer service. I am actually still waiting on a follow up call. "

"Not only do I love my joybird product but the company is wonderfully easy to work with. Excellent customer service that cares about quality and integrity. It was so easy to find the information I needed to make a decision, and then the ordering and shipping process were seamless. I loved getting updates about the furniture make process after I made my order! Thank you, Joybird! "

"I bought a sofa and chair and placed it in a spare room that gets very little traffic. That's why I was shocked to find that the fabric on one of the cushions had come apart...no not the seam, the fabric itself disintegrated...and asked Joybird to fix it. To which they responded that the fabric was out of stock and no longer available and that I was going to have to go find it, and get it repaired, myself. Well, needless to say, finding fabric to match this sofa and couch has been a nightmare and I never found it.
I've repeatedly asked Joybird to come get and reupholster or replace this furniture since a) it fell apart and b) they never bothered to inform me that they were just weeks away from discontinuing the fabric when I placed my order. They have repeatedly refused and continually point to the fact that it's "out of warranty." Out of warranty? I have REAL furniture whose lifespan is measured in decades not 2-3 years.
In short, this is unacceptable. Their furniture is substandard and their customer service is non-existent. Now that my home remodel is completed I'll be buying a lot of new furniture and I can guarantee you one thing...none of it will be from this sloppy and unprofessional company that makes good looking shoddily-constructed furniture."

"The couch was a big step up in our living room. The delivery was easy and on-time. We have enjoyed the comfy couch that is built solidly."

"Customer service did a great job on setup and delivery. Professional and courteous. "

"Loved everything about working with Joybird and love the final product! update: posted 1 month later. Sofa developed a hole in one cushion at the seam (within weeks of delivery) and one leg at the number end does not reach the floor. I reached out to Joybird support on 8/17, they got back to me saying a furniture technician would call me to set up an appointment within 7-10 days. I got a text from an automated system with two dates (4 hour time frames each date) and directions to press 1 for the first date and 2 for the second date. I was not able to make either and was texted back that in two weeks they would send me the next round of date options. NOBODY to talk to and find a mutually agreeable date and no options. I go the second round of dates and selected one that was 2+ weeks out, today 9-17. I am no longer at the home as it is a seasonal home and I have a tenant moving in next week. I have hired someone to be at the home between the hours of 10-2 today to meet the technician and get the problems fixed as I have to be at work all day. I find a voice mail this morning that is barely audible saying that due to a family emergency the technician is not able to make the appointment and that the company has told him to call all his appointments and cancel and that someone would be out Sunday between 10 and 2. There was no follow up by either the company that Joybird hired to fix the problem or Joybird to make sure that I got this message. There was no text, no email, no call to try and reschedule at a mutually agreeable time, and no attempt to get another employee in to cover the day's appointments. I called the technician back but what could he do? I called Joybird and their only response is well the rep can get someone there Sunday between 10 and 2pm. So now I need to either give up my day and wait for (hopefully) someone to arrive on time and finish in time because I have to be an hour and a half away (without Sunday afternoon traffic) at 4pm or hire and pay someone again to wait around. I am beyond frustrated with this experience and while I was contemplating yesterday buying another couple of pieces from Joybird I will not and I would not recommend anyone else purchase from them either! They talk a good game about standing behind their product but trying to get things fixed has been a nightmare! "