"Just wanted to let folks know that Joybird furniture is over-the-top awesome. We purchased a cool sofa from them on-line a couple years ago -- the Eliot model in a grey fabric. It has a clean design, it's super comfy, and it's easy to clean. We get lots of compliments about it. We really love it. BTW, this sofa also makes a great bed.... the back cushions are removable to convert the sofa into a nice wide bed. Unfortunately, our dog likes this sofa as much as we do. Just last week, she actually ate part of the seat cushion. Bummer. But not to worry, JoyBird has offered to replace the cushion free of charge -- even though we purchased this sofa a full three years ago, and even though the damage was done by our silly dog!!!! Thank you, Joybird!"

"Geat communication with joybird and the shipping company. Returned 2 sofas for the smaller versions (loveseats) with no problems, even though there was nothing wrong with the sofas, just decided i didn't like the length. Will definitely be ordering from joybird again!"

"Joybird has been an absolute joy to work with. We've had an Eliot sofa for a few years and recently purchased an Eliot chair. Both are beautiful, and the couch is holding up so well. We had a small snafu with the chair (our fault) and Joybird went WAY above and beyond to help us fix it. We would definitely consider buying more pieces in the future! "

"Here we are. 47 days in. And nothing. My order has not arrived. No one cared to call me about delays. I’ve called 5 separate times and promised a callback within 2 business days and never received one. I heard from a human about my order for the first time today and was informed that production should be done next week. Do. Not. Order. I think I really just gave them an interest free loan to be honest. "

"Ordered the Briony sofa and it arrived in less than four weeks. Wonderful customer service and delivery. Sofa is very well-made and will last for years. Can't say enough good things about the company and will definitely buy again in the future!"

"Overall I was quite pleased with my Joybird experience. My order shipped earlier than expected and the delivery was easy to schedule. I ended up deciding to return one piece of my order and Joybird's customer service was extremely responsive and helpful. They scheduled the pickup and processed my return within the same day. I was concerned with all the negative reviews and almost didn't place an order. I'm glad that I did as my experience has been positive. "

"JOYBIRD is everything they say they are and more. I couldn't be happier with my whole experience. They have have gone above and beyond to make my first big furniture purchases as simple as possible. Highly Recommended."

"This is the second time I have ordered from Joybird. I very must enjoy the quality of the furniture and what persuaded me to order was a previously ordered sofa three years ago, it is a quality sofa and has held up well."

"I appreciated the customer service. Phone calls were quick and results in seconds. Sofa is beautiful, comfy, and gorgeous.

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"Great quality and very comfortable. "

"We had such a wonderful experience not only with shipping, but even with the slight mistake that was in our sectional. Customer service was on it right away! We can't wait to buy more Joybird furniture. "

"My experience with Joybird personnel was wonderful, any questions or concerns were dealt with in a timely manner with courtesy and respect. I eventually want a chair, and I will definitely buy here, the quality is unsurpassed."

"We ordered our Hughes on July 22nd and received it August 26th. On arrival, multiple holes to attach the legs to the sofa had not been drilled during the "hand assembly" process. The delivery workers offered to either take the couch back to JoyBird and have them make and ship another or to have me contact JoyBird for service work. They warned that returning it could mean up to another month before we received a new item. Given we had no couch to sit on, a month seemed way too long to wait, so I contacted the warranty department. They wrote back 3 days later saying they were sorry it shipped without screws and they would ship replacement screws out - not at all what my email mentioned. I contacted again saying that they didn't read my message and that the frame hadn't properly been drilled out, and they responded a day later saying that a technician would be out in 7-10 days. Today I got a message saying the tech would be available on September 20th, double the amount of time their promised window gave. This means I'll be without a couch of any kind for a few days shy of a month and I'll have paid two monthly payments for a couch I can't possibly use. This experience has been atrocious, this was a gift for my partner as it was her dream couch but it's turned out to just be a nightmare. I can't recommend JoyBird in good conscience to anyone looking to buy a new couch."

"Stylish and Comfort! The Best!"

"The entire experience of buying our sofa from joybird was fantastic. The craftsmanship, the email updates on how the sofa was being made, the variety of gorgeous colors and fabrics to choose from and the overall appearance of the item is exceptional."