"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Richard is a fantastic and knowledgeable. "
"David at the Brooklyn store excellent. Listened to my needs and requirements regarding my space size and sofa height since I am tall and most sofas are low for my long legs.
Excellent customer service and that I know is management and corporate requirements.
I have not received my sectional as of yet but when I do I will surely let you know.
Remember I have very high expectations of your product "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that David at our Brooklyn store provided you with excellent customer service and truly listened to your needs. We totally understand how important it is to find the perfect sofa, especially for those long legs! We're super excited for you to receive your sectional and can’t wait to hear how it meets your high expectations. Your support means the world to us!”
"My husband ordered a sleeper sofa, lounge chair and ottoman a little over a month ago. Before it was delivered I also placed an order for a bed frame. When his order came in, we realized that the quality of this furniture does not, in any way, justify the price. The fabric and craftsmanship is chintzy. The cushions are under filled and look sad. The wood legs look artificial. I immediately called to cancel my bed order as I did not want to pay $2k for another item that is crap. I had received no shipping notifications or anything beyond the order confirmation but the rep on the phone told me that the standard policy which cannot be overridden would require a $435 processing fee to cancel my order. We’re disappointed because the style of everything is cool but the quality is terrible. "
“We are truly sorry to hear about your experience with the furniture and the cancellation process. It sounds frustrating to have received items that did not meet your expectations, especially after placing multiple orders. We strive to offer quality products, and your feedback regarding the fabric, craftsmanship, and overall look is important for us to improve.
Regarding the cancellation fees, we understand how that can add to your frustration, especially if you were not adequately notified about the shipping. I encourage you to reach out to our customer support team directly, as they may be able to assist you with your cancellation and address any concerns you have about the quality of your pieces. Thank you for sharing your thoughts, and we hope we can resolve this issue for you.”
"Ordered a couch over a week ago. No clue when it’s coming. Poor communication!"
“We understand how frustrating it can be to wait for your couch without clear updates. We strive to keep our customers informed throughout the process, and it’s concerning to hear that we fell short in this instance. Please reach out to our customer service team with your order details, and we will do our best to provide you with the latest information regarding your order and delivery timeline. Thank you for your patience as we work to resolve this for you.”
"Low pressure, never got tired of me coming back over several weeks to decide. Very helpful and knowledgeable. Good price/discounts. "
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. It's wonderful to know our team was able to assist you without any pressure and that you found our pricing and discounts to your liking. We can't wait to see you again soon for your next visit!”
"We visited the showroom and were helped by very friendly and knowledgeable staff. "
"Helpful, friendly staff greeted us warmly & showed us just what we'd been looking for in a convertible couch. We were encouraged to try it out as a couch, then shown how it folds out to become a bed, & to lie down on it to test its comfort. Made an informed choice of fabric, & can hardly wait for delivery in a couple of weeks. Very happy! "
"Scored an awesome sofa with their Labor Day sale in a deep reddish orange velvet, now it’s a waiting game! Excited for it to arrive. "
"Excellent service scott was great"
"Staff was extremely knowledgeable and worked with me to navigate all the options to ideally furnish my new apt. I was very lost with regards to pillows and they did a great comparison of fabric and size so I could settle on the right options."
"Sales associate was knowledgeable and kind. Thank you for helping us choose the right sofa. "
"I ordered a swatch kit almost a month ago, still no swatches. I got the email that says they shipped, but USPS has no record of the tracking number. Went ahead and ordered the sofa, hoping the swatch kit would arrive soon, still no swatches. Got an email after the sofa order saying another swatch kit has been ordered. Yippee! Still no swatches. Now you have my money for the sofa, I have no swatches to finalize my order for said sofa and weeks have been wasted. Why should it take so long to mail out swatch kits? At least the Joybird people I have talked to about this are nice. Where are my dang swatches??? "
"I really like the service. Kayla was very patient."
"Choosing new couches is not an easy task, but I’ve been eyeing a bunch of different ones and because Joy Bird actually had a store I went and sat in it. The one I wanted didn’t really have the right field. I was looking for sales person I worked with helped me navigate one that I ended up choosing. He was helpful and not pushy in anyway and actually help me figure out what I was looking for. get a great job. props. "
“We're so thrilled to hear about your fantastic experience with our customer service! Choosing the perfect couch can be a challenge, and we're so glad our team could help you find the right fit for your home. It’s wonderful to know that you felt supported without any pressure. Thank you for your kind words and for choosing Joybird! We truly appreciate your feedback and can't wait to see how your new couch transforms your space!”
"there are so many goodies on this site but i finally decided on the sebastian couch in royal apple and the roddy chair in royal cobalt. although it took me some time to decide, it was a wonderful problem to
have - so many choices in size, style, color. so far i am very happy. i stumbled upon the labor day sale and i am so happy i did. i probably wouldn’t be able to afford it otherwise. thank you, joybird, for making it possible for more of us to enjoy! i can not wait until they arrive! i am being patient and hope to have them about mid-october (fingers crossed). i will do another review once they arrive."
“We're so thrilled to hear that you're enjoying your shopping experience with us! The Sebastian couch in Royale Apple and the Roddy chair in Royale Cobalt are such fantastic choices—bold and beautiful! We're glad our Labor Day sale made it easier for you to bring these pieces into your home. Your excitement is contagious, and we can't wait for you to see them in person! October will be here before you know it. Thank you for choosing Joybird!”
A rep from Joybird , JoybirdFurniture, has responded:
“We are so glad to hear that Richard was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”