"We had a great experience at the showroom, super knowledgable staff! I can't wait for our chair to be delivered!"

"I don't like the pageantry of the site as it's not obvious how you shop by collections. If you click "Sofas & Sectionals" you're brought to a never ending page of all collections and all configurations shown in this gross grey color. That "shop by" carrot should be the default experience. "

"I have been looking at Joybird for months, and when it was time to make a final decision, I really appreciated the help (twice) when I called customer service! Both the gentleman and the woman I spoke to as they were helpful, knowledgable and friendly! "

"Ordered a sofa back in 2019 and love it. I recall then my main issue was the extreme delays in production and shipping, but the end product made me very happy, and joybird gave me a $250 credit for my trouble that I just now used on my current sofa purchase. This one is estimated to arrive in about 1.5 months. I wish the sofa would arrive sooner, but I also appreciate each piece is made to order…quality takes time. The main issue I had this time around was with the website. I could not get the billing page to load on my Mac in chrome. After several attempts I tried my iPhone instead also using chrome, and that worked. Looking forward to enjoying our new sofa in November!"

"Ordered Sept 22 and building has not even begun. Original delivery date is already delayed. This is dissapointing."

"I'm extremely impressed with the customer service we received."

"Cae Blackwell in the Denver location, was awesome to work with and extremely knowledgeable of the product. I was furnishing a small vacation rental in Florida and she helped me pull it all together with my design vision. Even the manager of the store got involved to help get it all done in a timely manner. I have been an interior designer for over 25 years now and Joybird is a breath of fresh air. I am so happy to have found a furniture store that has the quality, look and colors that the market has been missing for decades. Thank you!"

"Such a beautiful painting and arrived on time"

"The first delivery came damaged, either in shipping or straight from the factory. The return and refund was seamless . This is my second attempt to purchase a William media console. I’m hopeful, and have only good things to say about Joybird. My only issue was not being able to use $ 50 review credits towards my purchase. "

"My Joybird sleeper sofa became damaged -- one leg completely caved in and was not able to be reset. The folks at Joybird bent over backwards to solve the problem, and as a result I have a brand new sleeper arriving soon. To boot, the delivery guys will take the damaged sofa off my hands. I regret the problem, but the company gets A+ for creating a prompt, courteous solution. And in the meantime, I have purchased another large piece from Joybird."

"I am writing to express my dissatisfaction with my recent purchase experience. This was my first time buying from your company, and I was informed that the chair came with a 90-day warranty. However, the chair lacked proper support, and I ended up being charged a substantial restocking fee, along with costs for two shipments. Additionally, I had to wait another six weeks for my exchange to be processed.

I was also promised a $50 gift card for sharing my images, but unfortunately, none of the gift cards worked. I had to call three times to resolve the issue with the codes, but they still did not work even after the exchanges.

I would appreciate your assistance in addressing these concerns. "

"the item was assembled and put in the room without any issues ◡̈ "

"I ordered on line and that went smoothly. The manager of the nearest store reached out to me to confirm the color and to show the benefits of in person shopping. The only issue I have is the time between purchase and delivery, but if it's a custom piece then that makes up for it!!!"

"Customer service, showroom, communication, product and options all excellent."

"Their customer service is as outstanding as their products!"