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Product & services pricing
3.45/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.14/5
Customer service:
3.72/5
Return/Replacement policy:
3.26/5
Featured Review


Verified
5/5

2019-02-17

Joybird has been a great experience

"Quality furniture with custom colors, plus amazing customer support - we could not be happier with this company and used them extensively to outfit our new home. "

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Rep reply posted 2019-02-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-17

Beautiful, high quality furniture

"Everything about Joybird was above expectation--the customization and ordering process, the customer service, and the finished product. The chairs I bought are gorgeous and very high quality--sturdy, heavy pieces with flawless fabric and design. Absolutely love them."

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Rep reply posted 2019-02-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-16

Braxton Sofa and Lyle Leather Ottoman

"Far exceeded our expectations! The color of the couch is a little lighter and warmer in brighter light. I'm really impressed with the teal color. The construction is amazing - definitely the best quality we've ever had with new furniture. The cushions looked a little stiff in the picture, but in reality they're super comfortable.

The leather ottoman is definitely unique! The leather is very thick, and the piece is very well constructed. I wasn't sure I would like it buy my wife really wanted it. Now I'm glad we got it, because it's really attractive and well-made.

We'll definitely buy from Joybird again.
"

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Rep reply posted 2019-02-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to leave a review! We can't wait to start working on your next piece! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-16

Amazing furniture!

"We ordered the Eliot Sleeper Sofa for all of those expected/unexpected visitors and LOVE IT. We had a few hiccups, but Joybird was awesome in resolving any issues we have had and their customer service reps are so friendly - especially Christine! We are definitely going to buy from them again (looking at Ottomans right now) and would recommend checking out their showroom in Brooklyn. "

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Rep reply posted 2019-02-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-15

Beautiful Couch and Wonderful Customer service

"We purchased this couch a little over two years ago. It's been my favorite piece of furniture in our house. Not only is it well made and gorgeous, it's also super comfortable. Last week our aging dog had a giant accident on the cushions. I called Joybird hoping beyond hope that I could replace the cushions without having to replace the entire couch. Not only are they able to do that, but are doing so at an incredibly fair price. I can say that without a doubt, they will have a return customer in me!"

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Rep reply posted 2019-02-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
4/5

2019-02-15

Attention Living Room: Your Perfect Sofa Has Arrived!

"We love the fabric and style of this sofa. However, what we love most is the seating height. We love how cozy and comfortable it is to sit in, but when you decide to get up you can actually easily do it."

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Rep reply posted 2019-02-15
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
1/5

2019-02-14

Terrible customer service

"Honest assessment of ordering from Joybird. I ordered a beautiful custom couch on January 3. Since it's custom, I knew it would take a long time to get to me. Was so excited to get shipment confirmation. Had a very frustrating experience scheduling delivery, but was still super excited. Delivery rescheduled due to weather. Finally, today, I go home at lunch to meet my delivery. To my horror, there are no legs on the couch. I called Joybird. The representative I spoke to simply informed me that it would take 4-6 weeks for legs to be made and shipped to me. There was no manager for me to speak to. I'm disappointed I didn't get the beautiful couch I ordered, but I'm more disappointed that @Joybird just did not care in the least about a customer's poor experience. 1.5 months after ordering I'm left with no couch and I'm out the $40 I spent on wasted cab fare today."


Rep reply posted 2019-02-14
A rep from Joybird , Joybird Furniture, has responded:

“Hi Rebecca. we are sorry to hear you had a less than positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.


Verified
5/5

2019-02-14

material

"I was going to recover some chairs and I could not believe the help I received.. all my questions answered and the box or FREE fabric samples was amazing. The material in very high quality and I think they sent more than I actually ordered. will definitely put them on my list for other projects I will be doing. They where so helpful when my order was misplaced. They just resent and no questions asked!

Sue
"

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Rep reply posted 2019-02-14
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-13

Mid-century happiness

"I love this furniture. It is the exact style and color that I envisioned when I first realized what I wanted. The cushions are firm, which I like. The distinct blue and light grey complement each other beautifully. The quick ship option was great, and my furniture arrived within four weeks, just as described. Highly recommend."

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NPS 

Rep reply posted 2019-02-14
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.


Verified
5/5

2019-02-11

Well Made Furniture and Lots of Color Options

"We downsized and needed furniture that was contemporary and wasn't overstuffed for our smaller space. We own a Franklin Sofa and a Hughes Apartment Sofa - both we highly recommend! We like the smaller seating depth - hard to find now-a-days - as well as smaller scaled furniture. Highly recommend this company!"

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Rep reply posted 2019-02-14
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.


Verified
5/5

2019-02-10

Do I really need the ottoman? The answer is YES! It just completes the look plus it adds comfortable additional seating with little space.

"From start to finish, A+
"

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NPS 

Rep reply posted 2019-02-11
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-10

The BEST expericence.

"The quality, design, structure, and service is beyond that of any other company out there. Best value for the absolutely fabulous furniture. We love it"

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NPS 

Rep reply posted 2019-02-11
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-10

Amazing Quality and Comfort!

"It was a wonderful experience shopping at Joybird. It was fun getting process updates on our couch and knowing it was being made custom for us! We highly recommend this company and would order again!!"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-02-11
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-09

Affordable custom furniture

"Very well made, tightly woven fabric, and great mid-century styling. Blends very well with our eclectic decor!"

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NPS 

Rep reply posted 2019-02-11
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2019-02-09

Joybird- An Extraordinary Customer Experience

"Unmatched customer experience, quality and service. And they are helping our planet to boot! "

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NPS 

Rep reply posted 2019-02-11
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”