"The showroom exceeded my expectations. My salesperson was extremely knowledgeable and very interested in making sure I chose the sectional I loved. "

"I have not picked my fabric yet, but finding my perfect style sofa was easy on Joybird."

"I love Joybird. The colorful fabrics that create such vibrant spaces is what drew me in. I purchased a couch from them about six months ago and am really enjoying it. It’s cute, comfortable and well made. Now, I have just purchased two swivel chairs that I’m excited to receive. I’m really looking forward to putting g it all together. The sales staff in the San Francisco store are wonderful. They help you but don’t push hard for a sale. Overall, I highly recommend Joybird!"

"The staff were helpful in picking out fabrics and sectional types for my apt. "

"Rebecca was fabulous! Warm and so knowledgeable and helpful. She was terrific every step of the way…I can’t say enough great things. She took all factors into account to help guide me to just the right selection for my space. She took the time to provide a range of swatches in the color family I was drawn to. I couldn’t be happier with what I selected and felt so cared for and taken care of by Rebecca. She is a true gem."

"Channel was very helpful. I appreciated her guidance."

"There were no leather swatches in the box! Strange thing to send, as I was shopping for a leather couch. "

"Our salesperson was attentive!"

"Danellia at the LA office is fantastic. "

"I am extremely disappointed with my recent Joybird order. The only positive aspect of this experience was the delivery team, who were professional despite the disaster that unfolded. Upon arrival, the delivery driver immediately expressed concern, having reached out to the warehouse beforehand because of the severely damaged boxes. Still, he attempted to assemble the bed, only to discover that we had been sent a king-sized headboard paired with a queen-sized footboard—making it impossible to put the bed together.

We contacted Joybird customer service right away and were instructed to send an email with pictures explaining the situation. However, we received no response from our email. Despite requesting expedited shipping and compensation for the inconvenience—since we are now left without a bed in our new apartment—we were not provided with any timeline or satisfactory resolution. Instead, I only received an email indicating that a replacement order had been processed, with no details about when the new bed would arrive or acknowledgment of our compensation request.

This level of service is entirely unacceptable, especially from a company that markets itself as high-quality. I expect to speak with a manager immediately to address this situation, as it requires urgent attention and appropriate action."

"After waiting months and purchasing a large sectional within one month all of the seat stuffing and the backing stuffing to create extremely flat uncomfortable unsightly cushions to sit and lay back on. I have learned that I have to add stuffing to the cushions. This is an addition to over $10,000 purchase of our new modular Hayes sofa I would like to see what jaybird will do too accommodate and correct this deficiency in the modular sofa unit purchased. "

"Your policy of a 50% restocking fee, plus the cost of shipping, plus the cost of shipping items back is ridiculous when you are buying unique, expensive items off the Internet. "

"Love Joybirds colors. For an online furniture company the experience was very good. However, you need to work on your delivery schedule. I wasn’t able to schedule the date I wanted it delivered.
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"I visited the SF showroom and had lots of questions. Richard was great at showing me the options and guiding me through the process. He made it easy!"

"I ordered a sofa and was told it would ship in October. I cancelled 5 days later and was told it was a 600. fee to cancel. I did not see this on website. I looked up Washington state law and they have to only charge what it cost them and I'm sure they didn't throw anything out."