"I received a gray 8x10 rug from rugsusa (???) the day my joybird rug was notified delivered. It was addressed to me so clearly some mixup. I’ve never ordered anything from rugsusa. I never received the 9x12 Eloise rug I ordered. I submitted a query last week but did not yet hear back. "

"The driver came to my building and then left I could see they were in the area via the tracking. I called all the customer support numbers emails text with Joy. Bird couldn’t get a hold of anybody eight hours straight. It says the couch is delivered. It is not trying again the next day to contact anybody at all response no response, customer service really disappointed. Looking forward to receiving this couch for a long time. Very bad experience. "

"Justin was super. I decided to call the store and we got everything accomplished over the phone. I am an Interior Designer and deeply appreciated his attention to detail."

"Great experience with customer service via text! Information was seamlessly updated! So convenient!"

"Smart and I love the store"

"Still waiting for a shipping update "

"One of the reasons we selected this brand was the ship date said 4 weeks when we built the sofa we wanted. Now when we checked in the progress it said the expected ship date is now 8 weeks. Twice as long. We would have purchased a sofa somewhere else if we knew that. "

"We were not looking forward to shopping for a new couch. As soon as we walked into the Cherry Creek store we met Paul. Paul made the whole experience fun. The floor models and fabrics made it easy to visualize different configurations. Great experience all around. "

"We walked I. Just to see what the sleeper sofas were like. Can’t tell comfort from a photo. We were greeted nicely. The sales person explained all the benefits of the different models, pros and cons.
No pressure to buy.
Good input on fabric types.
Very nice. No big box feel."

"From the moment I walked into the store I was greeted by friendly, knowledgable associates. The store environment is fun and filled with beautiful colors to choose from. I highly recommend Joybird."

"We are awaiting delivery so cannot comment on the product. Our experience in the showroom was a tad frustrating with many folks on their computers when we were wanting some help. We had questions before we made our purchase and it was difficult to get someone's attention to help us. We were told to order online and not when we were in the showroom, which seems odd? Ordering online we ended up ordering the wrong product. We tried to delete it but was unable and learned there is a time deadline to cancel. I called and emailed but did not get a response. Good news, someone saw the double order (not the phone call or email) and both emailed and called to check on it and fix it - which was awesome!! Thank you"

"While I appreciate the customer service helping me with dimensions of the couch etc I HATE that there’s not an option to just assemble to sofa myself. Ridiculous to pay $120 on top of thousands for furniture and taxes. Hidden fees shame on ya!"

"Prior to ordering a couch and chair set I emailed asking if I would be able to split the shipping on the shipment and get the couch first since it was set to ship in two weeks and the chair was five weeks. I received and email communication saying that wasn’t an issue and they were placed in a cart for me. I asked because I will be moving and was hoping to have a couch as I move in.

I proceeded to order the couch and chair set and noticed that both items were marked to be delivered in 5 weeks. I emailed back and was told that split shipping wasn’t an option and the two items would ship together. I am a bit disappointed in that because I ordered a second choice couch of mine due to the faster delivery times.

I had another email that was sent back and forth last Thursday or Friday and I still haven’t received a response.

Just a bit disappointed a bit in the situation. "

"We went to the Joybird location at the Row in Los Angeles and the associate was fantastic in helping us pick and order our new couch. Can't wait until we receive it! "

"Jazmine Renteria my design consultant was very helpful explaining and showing me the different fabrics best for having cats. And the different couches best suited for my space. "